🍒 Return an item for a refund | eBay

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Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week.


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My item was missing parts, but the seller has a no return policy. The item had a money back guarantee, so will I be refunded without having to return the item? I am new to eBay and haven't had many buying problems.


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Most transactions on eBay.com are covered by the eBay Money Back Guarantee. Covered. Purchases are covered by the eBay Money Back Guarantee when all of the following are true: An item isn't received or it isn't as described in the listing; A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee.


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'I've had a horrendous experience with eBay's Money Back Guarantee' - Telegraph
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Why you NEED to accept Returns for eBay! In my opinion...

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If eBay finds the buyer guilty of abusing the eBay Money Back Guarantee or the return process, they can implement restrictions and suspensions as described previously. PayPal Seller Protection. Sellers using PayPal to facilitate eBay transactions will field the majority of buyer issues with the payment facilitator (PayPal) and not the.


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For the complete details, see the eBay Money Back Guarantee policy. Do I need a PayPal account to make an eBay Money Back Guarantee request? No. eBay Money Back Guarantee covers other electronic payment methods as well, when they are used in eBay Checkout, including ProPay, Skrill, Bill Me Later, credit card, and debit card.


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Years ago, in one my favorite all-time selling stories, a top baseball memorabilia dealer vented to me about a particular customer.
His grievance revolved around Paysafecard pin codes generator online baseball statues from the early 1960s, showing Willie Mays, Stan Musial, and other stars in lifelike batting and fielding poses.
Every time the dealer had one in decent shape, the collector would call to buy it.
The problem was that he insisted that the statues be in immaculate condition.
Not only did the white in the socks and jerseys have to be pure as the driven snow, the faces and bats could not bear the slightest blemish.
Each sale ebay money back guarantee no return a return and refund.
These were toys, after all, and meant to be played with.
After a while, the dealer more info wise to the collector.
Every time the get money back from paypal payment that expressed interest in a piece he told him it that had already sold.
At least you could try to choose your customers back in the day.
For all its benefits, starting with instant access to 130 million registered users, does not afford you the luxury of picking whom you sell to.
A Mickey Mantle Hartland statue from the early 1960s.
Please see my earlier Forbes eBay posts about how to,and.
Keep in mind that a relatively small percentage of purchases get returned and most sellers find that offering a https://bonus-casino-money.website/back/wonga-money-back.html policy more than pays for itself in increased sales.
The Mickey Mantle baseball glove I bought clearly had replacement laces after I expressly asked if they were original.
Galleries in New Rochelle, New York since 1981 and a offers a virtual lifetime guarantee.
Sellers should always request that a dissatisfied buyer open a Paypal claim before issuing the refund.
It gives Paypal a record of buyers filing multiple claims.
Take It Paysafecard pin codes generator online Leave It.
On his personal website Art Kapsatis has a much more liberal return policy than on eBay where all sales are final.
But the responsibility of the auctioneer is NOT to make sure the auction was carried out in a ebay money back guarantee no return manner.

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eBay Money Back Guarantee doesn't cover general returns (e.g. returns for "remorse"). Most sellers offer returns – check the listing for full details of their return policy, including how long you have to return it and as who's responsible for paying return postage costs.


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If a buyer purchases an item before October 1st, but receives the item after, will the purchase be covered by eBay Money Back Guarantee? No. Items purchased prior to October 1, 2014, but delivered after October 1, 2014, will not be eligible for coverage under eBay Money Back Guarantee.


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The Lowdown on eBay’s Money Back Guarantee for Sellers | Guides | Auction Nudge
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This guarantee is automatically included with the purchase of virtually every item on eBay.
Similar buyer protection exists on other eBay sites with varying names.
The Money Back Guarantee aims to provide hassle-free shopping for buyers on eBay.
Read on for a breakdown on how the MBG works for you as a seller.
Money Back Guarantee Scenario 1: Item Not Received All packages in the mail have a small chance of going missing.
At this point, as the seller, you have before eBay steps in.
If a reasonable amount of time has elapsed, offer the buyer a refund or replacement back 100 guarantee appropriate.
If the buyer is not happy with your response, they may open a dispute with eBay.
It is paysafecard pin codes generator online practice to always send items with tracked delivery.
Sending items via tracked delivery offers peace of mind for the buyer in addition to being an insurance policy for continue reading seller.
It is a great idea to always so the buyer can track the item.
If an item goes missing and a refund is required, the seller can claim compensation from the relevant mailing service after a certain time period has elapsed.
Money Back Guarantee Scenario 2: Item Significantly Not as Described SNAD This return category can comprise a wide range of issues, causing it to be a bit of a minefield for sellers.
Even if the item is not what they originally wanted or hoped for, a buyer may still choose to keep the item, in which case a partial refund may be appropriate instead.
This would save the hassle of shipping the item back for both seller and buyer.
The seller is responsible for the item until it reaches the buyer, so if it is damaged in transit the seller will need to follow up with the mailing service for a refund.
The most common cause of action in SNAD cases is to recall the item.
The buyer has five days to return the item once the process has been started.
If appropriate, sellers should not issue a refund until they have the item back and must reimburse via the same payment method as the original purchase.
If the item is returned in a different condition than originally sent out, the seller can dispute the case with eBay.
Scenarios in which the Money Back Guarantee does not apply Almost every item purchased through eBay.
If a buyer does not simply like the item they have been sent, it is up to the seller whther to allow them to return the item for a replacement or refund.
A seller cannot be held responsible for handling or shipping issues if the buyer decides to send the item elsewhere.
Keep in mind that items sold within the Vehicles category are safeguarded by a.
For items that are considered not as described or received,after date of payment in the UK, US and Canada.
This was recently increased from 45 days.
No other fees get my money back app store be refunded.
For PayPal, this involvesfrom here not creating a new transaction.
Consider this leverage when dealing with returns — it is in your best interest to find a solution the buyer will be happy with.
Buyers from a different country than the seller will need to refer to the stated return policy on the listing.
This keeps a record of communication, useful for disputes and appeals.
Although it may initially sound counterproductive, having a can limit escalated Money Back Guarantee cases.
Have you ever experienced any tricky SNAD situations?
How did you resolve the issue?
Do you have any tips ebay money back guarantee no return new sellers to avoid problems with returns?
Gemma is our all things eBay expert.
Originally from the UK, she now lives in Canada and travels extensively.
You can read about her travels at her blog.
Do you all know now that so many scams are happening on all Ebay sites, such as paysafecard pin codes generator online buyer purchases an item for low price which they think they can resell fast to some one else, only then that they cant resell for a lot higher money so then they file with Ebay as item not as described and guess what people at Ebay are sleeping and give refunds to the buyer.
A major scam that a I read about on an other forum was a well respect Ebay seller sold a Basketball Card that was Graded by BGS to a buyer, all seemed well until the buyer mentioned in emails conversation with the seller his buyers intentions was to break that sealed slab and send the card to an other grading company to have the card re graded thinking that he can get a higher grade on condition of the card thus he could resell it and make double the money.
Well card was send to get re graded only not to get what he thought he would get on the card then he filed with Eaby as NAS reason cause he could not ebay money back guarantee no return the card for double the money from what he purchased it.
Any Item can now be purchased on any Ebay site and if the item has no tracking once you actually receive it you just file non received and you will get your money back and you keep the item.
I bought an item from eBay and paid by PayPal.
I then had an operation and went to stay with my partner for 3 weeks.
I went over to my flat several times to see if my item had arrived.
No item or card left.
I connected the seller who said it had been delivered by Hermes and I had signed for it!
It turned out Hermes tried to deliver it 3 times and then returned to sender without leaving a card.
Their excuse was wait for it I should have been in when Hermes tried to deliver it!
As a buyer I purchased an automobile for parts.
I then found out many parts were missing and the engine was the wrong engine completely, and never ran because it was not even fully assembled.
Then he admitted that the pictures he used were years old and that the car was sitting in a field hidden in the weeds those years.
He then went on to say the money was gone, spent on medical bills.
A liar for sure.
I filed a claim with e-bay.
This despite of the fact ebay has e-mail sent through them proof from the seller that I paid.
To make matters worse, they then would not allow me to leave feedback either, which allows others to be taken by this bum.
I have been un-able paysafecard pin codes generator online get ebay to address this problem since then.
This shows just how empty the ebay money back promise really is.
As a seller, I got it from the other end as well!
After he received it, he must have changed his mind.
What he did was claim that it was defective.
Of course ebay ignored all facts and forced me to accept the return plus shipping both ways.
When I received the item back, it was still in perfect condition, and of course, ebay was not interested.
We really need an alternative to ebay, their greed money back for apps avarice and shamelessness is bottomless black hole.
Their employees are lacking any morals I can see.
I did everything right, item was SNAD I am out of pocket for return shipping.
Product now withdrawn, but seller still selling products on eBay.
Many years with eBay now I will only use it if no alternative.
Customer service much worse than it used to be years ago.
Ebay has Turned into Real Greed Driven Slime….
I have moved away from them….
Do you have any suggestions on good alternatives to Ebay and Paypal?
Had to pay return shipping which would have been almost the cost of the item with tracking so sent it normal mail.
Am told by ebay that they side with the seller.
THEY sent the wrong part- as their site information was incorrect.
Have had no problems with Ali Express and buy hundreds a month through them.
Would love to move away from the biased attitude of Ebay and Paypal.
But sadly cant reach enough of the market without Ebay.
It would paysafecard pin codes generator online me far too much to advertise and promote a website to get enough traffic to it to replace Ebay.
Paypal is nasty with the 180 day returns.
So a customer can buy the sewing machine, recover the camper van for 5 months, then make a claim against me through Paypal to get their money back!
Another appalling ruling from the EU hammering small businesses!
What is Auction Nudge?
Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites I'm Joe, the creator of Auction Nudge.
As well as making online tools for eBay sellers, I was once a professional eBayer.
Auction Nudge is not owned or operated by eBay Inc.
As a member of the eBay Partner Network, Auction Nudge may receive anonymous referral commissions from eBay if a successful transaction occurs after clicking a link to eBay, at no cost to the user.

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No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item sold on eBay. What's covered by the eBay Money Back Guarantee? The eBay Money Back Guarantee protects you in the case that you don't receive your item, or if the item isn't as it was described in the listing.


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I had an incident with a shady seller on ebay, and I wanted to teach you guys how to get a refund from them if they try to pull some kinda scam. _____ Follow Lusin Twitter https://twitter.com.


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It claims to take action in 30,000 cases each month when something goes wrong and users are out of pocket.
This was launched last year, and promises to refund the buyer with paysafecard pin codes generator online cost of an item if it does not arrive or is not as described.
If such a refund is made the seller has the money deducted from their account.
Last week we reported how indefinitely after he sold a phone to a buyer in Hungary who claimed they had not received the item.
This resulted in eBay automatically refunding the buyer under the guarantee scheme and ebay money back guarantee no return the cost back to Mr Wright, without investigating the matter.
Ebay later waived the fee — but failed to explain adequately why it had been so quick to favour the buyer.
Helen Hickman pictured above suffered a similar experience.
Mrs Hickman, 53, uses eBay to sell surplus stock from her baby shop in Buckinghamshire.
Last month, however, Mrs Hickman encountered her first troublesome buyer.
After selling a brand-new, sealed pushchair for £199.
This was just within the 14-day period during which a buyer can receive a refund ebay money back guarantee no return provided that the goods are in the same condition as when sold.
Another automated https://bonus-casino-money.website/back/money-back-for-apps.html from eBay a few days later was sent to Mrs Hickman stating that the buyer had to be refunded, despite the fact that Mrs Hickman had yet to receive the returned pushchair.
After calling eBay to dispute its insistence that she should pay without having received the item, eBay said it would investigate the matter.
Five days later, the case was formally closed in favour of the buyer.
Like many who use eBay, Mrs Hickman said her frustrations really began when she needed to make contact with someone within the organisation.
Mysteriously, she got her money back a few days later.
As in the case of Mr Wright, it is not clear what prompted the payment — or whether the buyer was forced to pay after all.

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eBay Money Back Guarantee covers over 99% of listings on ebay.co.uk when you pay with PayPal. Some types of listings are excluded: vehicles, real estate, businesses for sale, and digitally delivered goods or service. You can find all the details on the eBay Money Back Guarantee policy page.


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Return an item for a refund | eBay
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Item doesn't work/defective, seller offers no retu... - The eBay Community
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The Biggest Ebay Scam EVER!! AND how to prevent it!

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Today we talk about returns and eBay’s money back guarantee. superdrug viagra Returns are an important part of selling, whether the seller mentions it in his listing or not, eBay’s, money back guarantee ensures that any buyer can return his item if it does not match the description. Seller’s choosing their own return policy:


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Ebay's Money Back Guarantee is always enforced for sellers that state no returns. The outcome of the claim you described here would not have been different even if your listing had stated no returns. You are correct, a simple phone call should not cause your Request to be escalated to a claim, but you are the second person that has told me this.


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Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions.


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Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions.


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Meet other eBay community members who share your passions.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
The seller offer's no returns.
Who would be responsaible for return shipping?
Or should I take the partially refund and leave negative feedback.
I feel this item never has worked, as it shows no wear, yet has surface rust on the metal.
It's just obvious that the thing doesn't heat up that bothers me.
I don't feel a seller should be shielded from responsability soley on not offering returns.
If that's the case I will never buy from anyone that doesn't offer returns.
Escalate the case and eBay will force the seller to refund you all the money you paid.
If seller wants the item back, they must pay the return shipping.
If eBay says you must return the item, they will supply you with a return label which you print out and attach to the package.
They then charge the seller's account for the label.
I will never buy from anyone that doesn't offer returns.
The seller offer's no returns.
Who paysafecard pin codes generator online be responsaible for return shipping?
Or should I take the partially refund and leave negative feedback.
I feel this item never has worked, as it shows no wear, yet has surface rust on the metal.
It's just obvious that the thing doesn't heat up that bothers me.
I don't feel a seller should be shielded from read article soley on not offering returns.
If that's the case I will never buy from anyone that doesn't offer returns.
If Op bought it from an overseas seller, then Ebay would not give him a return label.
OP would have to paid for return and hope to get it back from seller.
The answer to your questions is right there on the eBay listing you bought: Go to the listing, click on the links for either the eBay Money Back Guarantee or the "see details" link.
Read through the entire MBG policy.
You will see that if the item is not as described and the seller does not voluntarily refund, you are entitled to a refund upon return of the item, with the seller paying the return shipping cost.
A seller's return policy applies to cases of buyer's remorse, it cannot be enforced if the item is not as described.
OP right after where it says the seller d oes not offer returns android app money back always says you are protected by the Ebay Money Back Guarantee.
Part of the problem is it looks like the seller is not very experienced and does not realize the cost of return shipping is the seller's responsibility when the buyer claims an item is not as described.
Either the seller or ebay will issue a return label.
When you ship the item be sure to upload the tracking number When tracking shows as delivered the seller has the item back the refund is automatic.
Do not accept a partial refund Do not close the case Ebay money back guarantee no return back money 100 guarantee satisfaction here if you have any questions.
I think you should rethink the no returns thing.
I don't offer returns, just for the sheer fact that it's a custom made item that would cost me more to return if there is a defect then just sending another or returning the money.
In addition to that, returning it would be useless because decals just aren't reusable.
Just cause I don't accept a return, doesn't mean I won't consider a refund or sending a new item.
It's all based on what you are buying I guess zcml11, you said, " When tracking shows as delivered the seller has the item back the refund is automatic.
This has not been my experience.
A seller sent me the wrong item.
I returned the incorrect item to her for a refund.
I had to email her to ask for my refund.
She was a small seller and, frankly, it seemed she was hoping I'd forget.
Refunds are NOT necessarily "automatic".
The seller offer's no returns.
Who would be responsaible for return shipping?
Or should I take the partially refund and leave negative feedback.
I feel this item never has worked, as it shows no wear, yet has surface rust on the metal.
It's just obvious that the thing doesn't heat up that bothers me.
I don't feel a seller should be shielded from responsability soley on not offering returns.
If that's the case I will never buy from anyone that doesn't offer returns.
Even if a seller has a "no returns" policy, Ebay will force the seller to accept link return.
I bought a laptop from a seller who has a "no returns" accepted policy.
Since the laptop was defective, this seller pays for return shipping.
Even if any seller has a "no returns accepted" policy, that means nothing to Ebay.
Just avoid buying from sellers that doesn't offer returns.
Hello, may I ask what if I chose doesn't work and defective instead of not as discribed?
But I chose doesn't work - which i thought is even worse than not as Described.
The seller just does not response at all!
Did I choose the wrong category?
It seems that most people say SNAD favours the buyer but nobody said doesn't work was?
Thank you Doesn't work is the same as SNAD since the seller described the item as working, then it is not as described.
I bought an iphone that was supposedly a warranty replacement in a sealed box which it was.
The phone didn't work correctly rebooting, battery, charging.
Is this a case of SNAD?
Couldn't the seller claim he couldn't have known since it was sealed?
Would I still have a case for getting a refund?
You will win a SNAD claim.
You will win a SNAD claim.
I recently sold a Monopoly that was factory sealed, the buyer claims they opened the game and the playing board is "bent" from use.
Buyer left me a private message and wrote negative feedback calling me a liar for selling game as "new", they haven't asked to return the game.
None of the other items were opened or used.
I have asked them twice for pictures of the board and they will not send any.
They're accusing me of knowingly placing a used board in a box with new unused game pieces and manipulating the factory sealed plastic.
I have sent the buyer pictures of the exact same factory sealed edition Monopoly listed by other ebay sellers with arrows pointing to same tell tell signs of factory sealed plastic on both mine and the other sellers.
Told buyer it must be a manufacturer defect and they refuse to believe that, calling me a liar again.
When I contacted ebay talked to supervisor as well and explained the situation in hopes they would remove negative feedback ebay refused stating the feedback was legitimate and my only option was to resolve with buyer and ask them to remove their feedback or reply to feedback so others can see my side.
I had 100% positive feedback, this one review dropped me to a 92%, this is unacctable in my opinion.
I described the item exactly as is and had detailed pictures, the buyer will not send pictures to prove their accusation after two requests, the game was released in 1997, if there is a manufacturer defect how am I responsible?
The game was factory sealed and never opened which means "new", I never guaranteed the contents of game were free from defects.
That's a risk everyone assumes when purchasing a sealed item, especially an item 20 years old!!
Why is ebay customer service not looking at this from a logical point of view, why would I open a game, "use" the board, leave all other game items untouched in sealed packaging, then return the used board to box and replace the factory sealed plastic?
Why would I risk my feedback score and reputation when all my other paysafecard pin codes generator online has extremely happy buyers repeatedly saying item as described, great communication and very friendly.
EBay is simply going by the book with no exception and allowing this buyer to screw me with absolutely no proof what so ever.
Any suggestions on how to pursue this further and have the negative feedback removed?
The game was factory sealed and never opened which means "new", I never guaranteed the contents of game were free from defects.
That's a risk everyone assumes when purchasing a sealed item, especially an item 20 years old!!
I've lost all faith in ebay and feel betrayed.
Best part is the buyer isn't asking for a return or refund partial or full.
They just wanna call me a liar with no attempt of resolution and ebays going to let them.
Not that it was a secret but ebay clearly only cares about profit and as a result protects the buyer above the seller.
They know people will always be greedy and want to sell items, so they're not worried about a shortage of sellers, but they also know for people to wanna buy they must feel secure and not at risk of loosing money.
Does anyone know how to get a customer service office in the United States instead of ebay money back guarantee no return seas?
Just being honest but I feel like the over seas reps are literally robots reading from a script and have no capability of critical thinking.
Rep: Hello my name is blah blah blah blah.
If customer says- A.
Please refer to 10c and respond word for word B.
Please refer to 12d and respond word for word C.
Please refer to 6a and respond word for word 12d if customer says- A.
Please refer to 9d and respond word for word B.
Please refer to 34k and respond word for word C.
Please refer to 12b and respond word for word 9d if customer says- LOL!!!!!!!!!!
Call centers based in the United States have always offered more help, in my experience anyway, just have no idea how to make sure that's where my call is routed.

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For the complete details, see the eBay Money Back Guarantee policy. Do I need a PayPal account to make an eBay Money Back Guarantee request? No. eBay Money Back Guarantee covers other electronic payment methods as well, when they are used in eBay Checkout, including ProPay, Skrill, Bill Me Later, credit card, and debit card.


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Years ago, in one my favorite all-time selling stories, a top baseball memorabilia dealer vented to me about a particular customer.
His grievance revolved around Hartland baseball statues from the early 1960s, showing Willie Mays, Stan Musial, and other stars in lifelike batting and fielding poses.
Every time the dealer visit web page one in decent shape, the collector would call paysafecard pin codes generator online buy it.
The problem was that he insisted that the statues be in immaculate condition.
Not only did the white in the socks and jerseys have to be pure as the driven snow, the faces and bats could not bear the slightest blemish.
Each sale triggered a paysafecard pin codes generator online and ebay money back guarantee no return />These were toys, after all, and meant to be paysafecard pin codes generator online with.
After a while, the dealer got wise to the collector.
Every time he expressed interest in a piece he told him it that had already sold.
At least you could try to choose your customers back in the day.
For all its benefits, starting with instant access to 130 million registered users, does not afford you the luxury of picking whom you sell to.
A Mickey Mantle Hartland statue from the early 1960s.
Please https://bonus-casino-money.website/back/money-back-100-guarantee.html my earlier Forbes eBay posts about how to,and.
Keep in mind that a relatively small percentage of purchases get returned and most sellers find that offering a generous policy more than pays for itself in increased sales.
The Mickey Mantle baseball glove I bought clearly had replacement laces after I expressly asked if they were original.
Galleries in New Rochelle, New York since 1981 and a offers a virtual lifetime guarantee.
Sellers should always request that a dissatisfied buyer open a Paypal claim before issuing the refund.
It gives Paypal a record of buyers filing multiple claims.
Take It Or Leave It.
On his personal website Art Kapsatis has a much more liberal return policy than on eBay where all sales are final.
But the responsibility of the auctioneer is NOT to make sure the auction was carried out in a fair manner.

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Ebay accused of failing its sellers as fraudulent buyers manipulate the system. Both were refunded under eBay’s “money back guarantee”.. to a buyer who requested a return and sent back.


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Return an item for a refund | eBay
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Ebay Buyers Remorse Weird Refund Policy 2019

A7684562
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I had an incident with a shady seller on ebay, and I wanted to teach you guys how to get a refund from them if they try to pull some kinda scam. _____ Follow Lusin Twitter https://twitter.com.


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The Lowdown on eBay’s Money Back Guarantee for Sellers | Guides | Auction Nudge
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Understanding Returns and eBay’s Money Back Guarantee | Guides | Auction Nudge
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Ebay Buyer Calls me a Liar, wants his money back!

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It's flawed so much more than eBay if you REALLY REALLY think about it in comparison to a few ideas leaning in favor of seller or buyer, like the scheme; "money back guarantee" (understandably not.


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eBay Money Back Guarantee | Questions | eBay
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How to get Full Refund - Ebay Money Back Guarantee vs Paypal Buyer Protection Review