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Worry-Free Shopping With the eBay Money Back Guarantee, get the item you ordered ebay money back guarantee return your money back, on virtually all items.
We're here for you You don't have to worry when you shop on eBay.
We want you to have a great shopping experience.
That's why why offer the eBay Money Back Guarantee—if the item you receive isn't exactly what you ordered, we'll make it right by covering your purchase price, plus the original shipping cost, on virtually all items.
Need to return an item?
Select the item you want to return from your purchase history in.
If the seller asks, send link item back as ebay money back guarantee return as possible.
If the seller doesn't refund your money, ask eBay to step in and help.
Purchasing a vehicle on eBay?
Vehicle Purchase Protection may cover your purchase.
You're automatically enrolled in the program at no charge.
Do I need to pay extra for the Money Back Guarantee?
No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item sold on eBay.
What's covered by the eBay Money Back Guarantee?
The eBay Money Back Guarantee protects you in the case that you don't receive your item, or if the item isn't as it was described in the listing.
For complete details, see the.
What's not covered by the eBay Money Back Guarantee?
Real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered by the eBay Money Back Guarantee.
Vehicles are also not covered, but may be covered instead by.
For complete details, see the.
Do I need a PayPal account to make an eBay Money Back Guarantee request?
The eBay Money Back Guarantee covers other electronic payment methods as well when used in the eBay checkout, including credit card click here debit card.
If I paid for my purchase with PayPal, should I file a PayPal Purchase Protection request or an eBay Source Back Guarantee request?
You can use the eBay Money Back Guarantee for up to 30 days after you receive your item or when you should have received it.
If the 30 days have elapsed, you can file for PayPal Purchase Protection in your PayPal account.
PayPal offers a 180-day window of coverage for items that aren't received or as described.
I received an item that doesn't match the listing description.
If you received an item that's incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay.
We'll track the resolution and help if you ask us to step in.
I haven't received my item.
Your item's arrival time depends on the shipping method you chose when you bought the item.
If the seller provided tracking information that shows the item was delivered, check the address you provided in your order details.
If you've double-checked your delivery details and the estimated delivery time has passed, get in touch with the seller by selecting Contact the Seller from the More Actions drop-down menu in your purchase history.
The seller didn't resolve my issue—how do I ask eBay to step in and help?
If you have a request that's been open for more than three business days, go to your open request in My eBay and select Ask us to step in and help.
The seller resolved my issue or asked me to close my request.
What should I do now?
If you're happy with the solution from your seller and don't need eBay to review your request, go to My eBay and close the request.
Before you do so, make sure it's fully resolved—for example, that you've received any funds or items promised.
Once a request is closed, it's not possible ebay money back guarantee return open it again.
What does "Opening a request" mean?
If you're not able to resolve an issue with a purchase directly with your seller and you request that eBay step in and help, a "request" is opened in our on your behalf.
You can track the progress of your request, and will be notified of the resolution.
What timelines should I be aware of?
What should I do if I disagree with the decision that was made by eBay?
We review all ebay money back guarantee return information we have about a case, and make a decision based on the policy we have in place.
If you disagree with the decision, buyers and sellers both have the opporunity to appeal the decision within 30 days of eBay's decision being made.

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Meet other eBay community members who share your passions.
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Well let me tell you when you are shopping on eBay you are shopping at your own risk!
I recently purchased a pair ebay money back guarantee return Ugg boots that were advertised as brand new only to recieve some used ones when they arrived.
The seller sai he couldn't send me a return label but would refund my https://bonus-casino-money.website/back/get-money-back-from-paypal-payment.html cost once I returned the boots.
The seller only refunded the boots price not shipping as promised.
Don't be fooled by these lying sellers and don't think eBay has your back because they don't!
Shop with caution on eBay or shop Amazon if you want real shopping security!
Did you open a case NAD or SNAD through ebay?
The ebay money back guarantee only works when you utilize it, how can it possibly work if you did the return outside of it?
Either we generate a return shipping label or the seller can provide a label.
We add the cost of an eBay-generated label to the seller's monthly eBay invoice.
Albert Einstein Ebay does protect you BUT!!!
You have to follow the rules.
While it is best to give a seller a chance to make it right you also need to protect yourself and stay within ebays rules.
If the seller doesn't want ebay money back guarantee return follow the rules ebay money back guarantee return you file a formal SNAD.
This was my first experience and the seller said in an email that they could not provide me a return label but would refund me my return shipping if I returned it.
So I did and the seller didn't.
There protection should provide more security for the buyer learn more here we take the most risk by trusting the seller.
Amazon would have given me the credit based on get my money back app store email which supplied a copy of the return receipt.
I thought I did everything correct, I filed a claim, it ended up being the wrong claim and I followed up with a call to eBay for help and still I lost the shipping.
The fact that I had documented the claim should have counted for something not to mention they can read all emails which clearly stated I was to be refunded.
Dishonest people never prevail.
I tried several times and that happened so I searched through other areas of eBay until I found a way to make contact both eBay and the seller with my request for a refund.
That means you're outside of the eBay Money Back Guarantee.
If the buyer loses money in any compactly, then it doesn't work.
That's like saying my car doesn't work because I didn't put the key in it.
I'm sorry you lost the postage because your seller was a sleazeball, but we all learn by our mistakes.
In order to get the results from eBay's Money Back Guarantee, we have to learn how to use it.

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You can return some items you purchased on eBay, depending on the seller's return policy.
If you used same day delivery or free in-store pickup when you purchased your item and the seller accepts returns, return the item directly to the store where you purchased it.
Here's what to expect when you need to return an item.
Return an item Before you request a return, check the seller's return policy in the listing for the seller's return period and other information.
Select the reason for consider, wonga money back remarkable return.
Depending on the seller's return policy, we may put you in touch with the seller directly.
Both eBay Customer Service and the seller can see them.
You can upload as many as 10 photos PNG, JPEG, BMP, or GIF; max size 5MB.
You can add photos until the return process is closed.
Uploaded photos can be removed only by contacting Customer Service.
The seller may also provide you their own shipping label.
You must return the item within 5 business days of requesting the return.
It's a good practice to include tracking information when returning an item.
Find the returned item and click View return details from the More actions drop-down menu.
Find the returned item and click View return details from the More actions drop-down menu.
If the seller does not provide you with a label through eBay, and you return an item through an alternative shipping method, you should make sure that tracking is included, in case eBay needs to step in to review the progress of your return.
If you're requesting a replacement item, the seller ships it to you within 5 business days of the date you request a return.
If you haven't sent the item back after 30 days, you're charged for the second item and ebay money back guarantee return cost to ship it to you.
Return shipping charges Either you or the seller is responsible for return shipping charges, depending on the seller's return policy and the reason for the return.
In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shipping—check the Return policy section of the listing.
If you're returning an item because it isn't as described in the listing, the seller is responsible for return shipping charges, regardless of the seller's return policy.
When you want to return ebay money back guarantee return item usingand the seller is responsible for the return shipping charges, you money for apps work with the seller to agree on the shipping service and cost before returning the item.
Refunds Most refunds are automatically adjusted for any applicable shipping charges.
When the item isn't as described: If you return an item because it's not as described ebay money back guarantee return the listing, arrives damaged, or is missing parts, then your refund is: In these situations, the seller pays the.
All other returns: If you return an item for any other reason, including changing your mind about a purchase, your original shipping charge usually isn't refunded.
Check the listing Return policy for specifics on shipping charges.
You may also have to pay the.
Depending on the seller's return method, timelines may differ.
You have 10 business days to ask us to step in and help after the seller's time to issue a refund has passed.
If you usereturn shipping charges won't be included in any eBay Money Back Guarantee refunds, even if the seller agreed to pay return shipping charges.
Replacements Some sellers may offer you the option of returning an item for a replacement instead of a refund.
A replacement is an item that is exactly the same as the original item was described in the listing.
Learn more about getting started with.
You can track the progress of your replacement item in the Puchase history section of My eBay.
Find the returned item and click View return details from the More actions drop-down menu.
Exchanges Some sellers may offer you the option of exchanging an item.
For exchanges—for a different size or colour, for example—a seller may explicitly offer exchanges in the listing Return policy.
We ask that you contact the seller directly before starting a return.
You can contact the seller from My eBay.
Alternative return shipping arrangements When the seller is responsible for return shipping charges and you need to make alternative shipping arrangements, contact the seller to agree on the service and cost before sending the item.
When using alternative shipping arrangements, either you or the seller pays for.
Frequently asked questions If you've missed the deadline to start a ebay money back guarantee return, you can contact the seller to see if the seller is willing to accept a late return.
Use Messages in My eBay when contacting the seller to keep a record of your conversation.
We ask that you ship back the item to the seller within 5 business days.
If 6 business days have passed since you started a return for a refund, and you haven't sent the item yet, contact the seller to see if they're go here willing to accept your return.
Use Messages in My eBay when contacting the seller to keep a record of your conversation.
You can see the status of your return request in My eBay—we show you tracking details for the return package, let you know when the item has been delivered to the seller, and when you can expect your refund.
If it's been 2 business days since the returned item was delivered to the seller and the seller hasn't refunded you.
Important: If you shipped the item later than the seller's stated time frame, we don't require the seller to issue a refund.
You can see the status of both your return and the replacement item in My eBay.
We show you tracking details for both the returned item and the seller's replacement, and let you know when the item has been delivered to the seller and when the seller has shipped the replacement.
If 5 business days have passed since you started the return and the seller hasn't shipped the replacement item to you, we treat the return as a refund.
We typically allow a little extra time for delivery.
After sufficient time has passed, and the seller still hasn't received your returned item.
In most cases, sellers handle returns quickly and easily.
For example, you buy a 5-piece place setting of dinnerware, which includes a teacup, saucer, dinner plate, salad plate, and a bread plate.
You have one opportunity to return the entire 5-piece place setting.
You can't return a few pieces of the place setting, for instance, just the teacup and saucer.
To return one item of a set, contact the seller.
For example, you buy T-shirts, and in the listing you select a quantity of 5.
You can return any quantity of the 5 T-shirts, but you only have click here opportunity to return items.
For instance, if you return 2 of the 5 T-shirts, you can't return the remaining 3 later.
For example, you buy 3 books from a single seller.
The seller listed each book individually, but you paid for the books in a single step with eBay checkout.
You need to return each book individually.
If the seller isn't using eBay hassle-free returns, contact the seller directly when you start your return request.
In some cases, before you can print the shipping label for your return, we may need to verify a few details with the seller.
The label is printable within 2 business days.
When using a shipping label, you can reprint a return shipping label, but you can only use one label.
If a return requires multiple packages, work with the seller to make for either the remaining packages or for all of the packages.
Misuse of Returns or the eBay Money Back Guarantee If we determine that you've abused returns on eBay or the eBay Money Back Guarantee, you may be subject to a range of actions, including limits on buying and selling privileges and account suspension.

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Get the item you ordered, or your money back, on https://bonus-casino-money.website/back/cash-back-bonuses.html all items.
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Updated June 03, 2019 Because is primarily a forum in which buyers are ebay money back guarantee return to sellers, rather than an online retail site in its own right, eBay has struggled to maintain the same reputation for safety and good that other retail platforms enjoy—like Amazon.
To address this problem, in recent years eBay has taken steps to impose some basic requirements on sellers with regard to return policies, but the centerpiece of their customer assurance push has been the Buyer Protection Program.
After a decision in a buyer's favor, eBay takes responsibility for recovering funds from the seller, because the buyer has already been reimbursed.
Buyer Protection is not an "unconditional guarantee" ebay money back guarantee return policy.
When the Buyer Is Not Covered by Buyer Protection To win a claim, eBay must believe that the buyer fundamentally did not receive the item for which they paid.
Notably, eBay usually rules that previous use has resulted in normal wear and tear and that buyers knowingly take a risk when buying a used item that the item may break soon after purchase.
It's worth noting that items that arrive very late, in a condition not matching the description, or with obvious damage or defects that were not disclosed in the listing, are generally covered.
Protection for Buyers Purchasing High-Cost Equipment or Cars Because eBay is now selling very highly priced items, including major equipment and ebay money back guarantee return, it has instituted specific buyer protections for those items.
It's cash bonus cards 2019 to read the entire policy carefully because there are very specific significant limits to the refund policy.
However, in general, here are the protections available.
VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.
Once eBay has been contacted, the claims process will begin.
Notably, eBay will remain in contact with both the buyer and seller, asking questions or requesting evidence for claims.
For this reason, there's more to Buyer Protection than just knowing how to file ebay money back guarantee return claim—it's also important to know how to if you want to be sure of receiving a refund.
How Buyer Protection Is Different From Credit Card Disputes As a final step, buyers that are unable to win an eBay Buyer Protection case may in some instances find that their credit card issuer is willing to refund their purchase price through a.
It is because there is somewhat more attention available on a per-case basis inside credit card processors.
Also, credit card companies have a clear pro-buyer orientation.
Additionally, the protection policies offered by many credit card issuers usually default to the assumption that the "customer is always right.

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Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not.
Not allowing returns but can stop most buyers attempting to return items for frivolous reasons.
Accepting returns has the major advantage of providing the buyer with confidence, making them.
Most sellers will find that the take-up on the return policy is low.
When it is used however, it can mean lost sales, time and effort for the seller.
There is some customisation of the return policy available such as setting the time limit for buyers to request a return, deciding who will pay for the return shipping, what kind of refund and whether there is a re-stocking fee for the buyer to pay.
In both instances, the seller first has the opportunity to resolve the situation with the buyer independently.
Item not received In the first situation, the situation can often ebay money back guarantee return resolved in a straightforward manner with the seller providing the buyer with evidence that the item arrived on-time at the requested address.
If the item was not successfully delivered at no fault of the buyer and the seller does not offer to refund the item, eBay will refund the buyer with the cost of the item and original shipping costs.
Reimbursement is then required by the seller.
Items not being received is therefore usually a loss for sellers, but unfortunately, some wastage of this learn more here is to be expected in any business.
Note that this issue can be manipulated by unscrupulous buyers, who may request the item to be sent to a different address after they have purchased.
This opens up the potential for.
The problem with this type of complaint is that the idea of an item not being as described can be a matter of perspective.
Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer.
If the seller does not create a shipping label, eBay will and then charge the seller later.
Sometimes, eBay does not ask the buyer to send back the item but may still from the seller.
In a minority of cases, the seller and buyer are.
All of the information above relates to eBay.
Although buyers cannota relaxed return policy can potentially encourage positive feedback and also increase sales.
What is your experience of eBay returns?
Please let us know using the comment form below.
Gemma is our all things eBay expert.
Originally from the UK, she now lives in Canada and travels extensively.
You can read about her travels at her blog.
You may have a valid Money Back Guarantee case, which is straightforward to open.
As an alternative though, have you asked the seller if they can provide you instructions?
Or a copy of them?
It was too tight.
I asked seller for a shipping label and they declined.
Hi Carlos, Was the back brace too tight but described accurately?
On arriving at the place to collect the kitchen luckily I went as well the kitchen was ebay money back guarantee return wrecked.
The house had had squatters.
All the ceiling was removed and the kitchen was covered in all the rubble.
I cannot describe how ebay money back guarantee return the kitchen was.
I left the seller negative feedback.
My feedback was truthful.
And I wanted to warn people about the lies this seller said.
I was out of pocket because Ebay money back guarantee return at to pay for the van and two men and my own petrol cost.
I bought an item that was functional on shipment and nonfunctional https://bonus-casino-money.website/back/money-back-for-apps.html arrival, with US postal service as the shipping means thus no shipping insurance.
I requested a refund but it would be pointless to send the item back.
I do feel bad about the seller losing out.
Is there a way for the seller to be covered with the money back guarantee?
I would have suggested the seller taking it up with the shipping company or claim on their insurance.
I tried to send a seller a message.
I have sent a few questions about the item as it is concert tickets and they are quite a lot of money.
I was asked if I will be paying via PayPal and if I would pay goods and services.
I then went to send another message and it says user blocked.
Should I be alarmed or have I just sent too many messages.
Oh and person has 0 feedback Hi Kathryn, There are many different reasons why the seller has blocked you.
It could be that they felt you were asking too many questions or were simply a nervous seller.
I would try not to take it personally and purchase from someone else.
Buyer has just emailed me that his daughter no longer consider, free money back guarantee image agree the item, and wants to return it.
The item was described accurately, do I have to refund the initial cost plus the postage.
As the item is not faulty.
Is there a dollar limit to the ebay Money Back Guarantee?
The item I am considering is a many-thousand dollar piece of heavy equipment with a bid closing date in 24 hours Hi Randall, There are a few exceptions to the Money Back Guarantee listed here but there is no listed dollar limit.
I sold an item way under cost on auction without a reserve my mistake.
Buyer said he had shipping problems and theft in his neighborhood.
One week after receipt, buyer mentioned shipping damage but said he wanted to modify the model anyway.
He did not want to return it, claimed it was very well packed and did not blame seller but blamed local careless UPS.
Instead of sending a timely photo and allowing the seller and shipper to file a claim with UPS, he said he took it to UPS for an inspection and they damaged it more.
I repeatedly asked for pictures of damage as it arrived without success.
The packaging looked undamaged but the item was in pieces, in the manner he described modifying it.
The buyer did not return the damaged item, but eBay Resolution Dept.
I thought buyer had to RETURN an item to get a refund.
Is there any TIME LIMIT to the return policy?
Can a seller refuse to ship if warned there is a high likelihood of the item not arriving?
Thank you for your response.
Unfortunately, no, buyers do not have to return an item to get a refund if the eBay Resolution team have to get involved in a Money Back Guarantee case.
Yes, the Money Back Guarantee does have time limits.
These have actually recently changed July 10th 2018so use for reference.
Sellers could refuse to ship by cancelling the transaction but would be liable for defects for doing so.
Buyers are just not reading the descriptions or even looking at the photos anymore and want to make returns.
The info is right there for them.
The request fo return has passed the 30-day period.
How can we settle this?
Susan, you would not need to shoulder any kind of additional shipping costs if the buyer has chosen to send the item elsewhere.
Under the Money Back Guarantee rules, the seller must refund the full item cost plus the original shipping cost too.
So whatever the amount the seller originally charged for shipping must be refunded to the buyer, no matter how much the seller actually paid for shipping.
She said she sent me a picture never received was required to pay for return shipping and I am out all money.
They need to rethink their policy.
They say they are for seller but in fact they only care about buyers.
I have to find another place to sell.
USPS does not accept damaged items that are sent back to seller.
Ebay should require buyer to go to post office to get money back.
It is not sellers fault that item is damaged by post office.
I have documented with photos before shipping and after receiving but Read more take all the risks as ebay money back guarantee return seller when it comes back damaged.
Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items.
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