🤑 User Agreement | eBay

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Select the item you want to return in your purchase history on My eBay. Ship the item back. If the seller asks, send the item back as soon as possible. Receive your refund. If the seller doesn’t refund your money, ask eBay to step in and help.


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FedEx Express U.S. money-back guarantee details We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay ®) delivery time by even 60 seconds.


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About our buyer protection programmes
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Please refer to the.
Contact the Seller If your item hasn't arrived or is significantly different to what was described in the listing, find the item in your and select Return this item or Money guarantee back didn't receive it under 'More actions'.
You need to do this within 30 days of the actual delivery date, or the estimated delivery date if the item hasn't arrived.
Ask eBay to Step in If the seller hasn't resolved your issue after three business days, you can ask us to step in and help through our Resolution Centre.
We'll Get Your Money Back Fast!
Please refer to the.
Read answers to frequently asked questions below.
For more help and to contact our Customer Service team, visit our Help pages.
Please refer to the for eligibility details.
Most transactions on eBay.
However, some exclusions apply.
Please refer to the for full details of what's covered.
To review the estimated delivery date or check the address you provided for delivery, find the item in http pages ebay com help policies money back guarantee html and select View order details under 'More actions'.
If your item is significantly different to what was described in the listing, find the item in your and select Return this item.
A "not as described" item should be significantly different from what the seller described in the item listing.
Most sellers offer returns — check the listing for full details of their return policy, including how long you have to return it and as who's responsible for paying return postage costs.
To return an item, find the item in your and select Return this item.
Sellers should get back to you quickly to offer a resolution.
They may ask you to provide further information.
For an item that hasn't arrived, the seller should provide an update on the delivery of the item if they've used a courier or have tracking.
They should offer a replacement or refund if something is lost.
If you have received something that wasn't as described, the seller will often ask you to return http pages ebay com help policies money back guarantee html and then send a refund or a replacement.
If a part was missing or requires repair, the seller may offer to send the missing part or offer a partial refund.
Many sellers ask you to return an item before they will send a refund or replacement.
Send your item back to the seller so they can do this.
We recommend sending items back using a tracked postage service, and uploading the details to the return request.
If you're happy with the resolution from the seller, and you don't need eBay to review your request, go to and close the request.
Before you close the request, you should make sure it's fully resolved, including ensuring that you have received all refunds promised.
Once a request is closed, it's not possible to open it again.
If you have a request that has been open for more than three business days, you can ask us to help by going to your open request in and selecting Ask us to step in and help.
To be covered by eBay Money Back Guarantee, you have up to 30 days from the delivery date, or estimated delivery date for items not received, to start a request.
If at least three business days have passed since you opened a request, and you're not happy with the seller's solution, you can ask us to step in and help.
If you don't ask us to step in, your request will close automatically 30 days after you opened it.
We'll send you reminders so you don't forget.
If you ask internet casino no deposit bonus to step in on your request, we'll review all of the information and get back to you within 48 hours.
If we decide in your favour, we'll refund you through PayPal or as otherwise agreed.
Sometimes we won't issue a full refund; this is normally because an item eventually arrived, or you decided to keep an item that wasn't as described instead of returning it.
We or the seller will refund the purchase price and the original postage cost to the PayPal account you used to buy the item.
If you didn't pay with PayPal or don't have a PayPal account you will need to contact our Customer Service team who will work with you to issue your refund.

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No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item sold on eBay. What's covered by the eBay Money Back Guarantee? The eBay Money Back Guarantee protects you in the case that you don't receive your item, or if the item isn't as it was described in the listing.


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This User Agreement is effective upon acceptance for new users, and from May 30, 2019 for existing users.
The was effective for all users on September 21, 2018.
Introduction This User Agreement, theand all policies and additional terms posted on and in our sites, applications, tools and services collectively "Services" set out the terms on which eBay offers you access to and use of our Services.
You can find an overview of our policies.
The Mobile Application Terms of Use, all policies and additional terms posted on and in our sites, applications, tools, and services are incorporated into this User Agreement.
You agree to comply with all terms of this User Agreement when accessing or using our Services.
The entity you are contracting with is: eBay Inc.
In this User Agreement, these entities are individually and collectively referred to as " eBay," " we," or " us.
It also contains an Agreement to Arbitrate which will, with limited exception, require you to submit claims you have against us or our agents to binding and final arbitration, unless you opt out of the Agreement to Arbitrate see "Agreement to Arbitrate".
If you do not opt out: 1 you will only be permitted to pursue claims against us or our agents on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and 2 you will only be permitted to seek relief including monetary, injunctive, and declaratory relief on an individual basis.
About eBay eBay is a marketplace that allows users to offer, sell and buy just about anything in a variety of pricing formats and locations.
The actual contract for sale is directly between the seller and buyer.
Any guidance we provide as part of our Services, such as pricing, shipping, listing, and sourcing is solely informational and you may decide to follow it or not.
Also, while we may help facilitate the resolution of disputes through various programs, eBay has no control over and does not guarantee: the existence, quality, safety or legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.
Sellers must meet eBay's.
If we believe you are violating the policy onyou may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement.
If you are a seller and you offer or reference your contact information or ask a buyer for their contact information in the context ofyou may be liable to pay a final value fee applicable to that item, even if the item does not sell.
We continue reading cancel unconfirmed accounts or accounts that have been inactive for a long time.
Additionally, we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion.
Policy Enforcement When a buyer or seller issue arises, we may consider the user's performance history and the specific circumstances in applying our policies.
We may choose to be more lenient with policy enforcement in an effort to do back service guarantee right thing for both buyers and sellers.
Fees The fees we charge for using our Services are listed on our page.
We may change our seller fees from time to time by posting the changes on the eBay site 14 days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees.
If you are a seller, you are liable for transaction fees arising out of all sales made using some or all eBay Services, even if sales terms are finalized or payment is made outside of eBay.
In particular, if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you may be liable to pay a applicable to that item, even if the item doesn't sell, given your usage of eBay Services for the introduction to a buyer.
You must have a payment method on file when selling through eBay Services and pay all fees and applicable taxes associated with our Services by the payment due date.
If your payment method fails or your account is past due, we may collect amounts owed by charging other payment methods on file with us, retain collection agencies and legal counsel, and, for accounts over 60 days past due, request that PayPal ebay money back guarantee return the amount owed from your PayPal account balance.
In addition, you will be subject to.
If you wish to dispute the information eBay reported to a credit bureau i.
If you wish to dispute the information a collection agency reported to a credit bureau regarding your eBay account, you must contact the collection agency directly.
Seller fees don't purchase exclusive rights to item exposure on eBay, whether on a web page, mobile app, or otherwise.
We may display third-party advertisements including links and references thereto or other content in any part of our Services, in our sole discretion and without consent from, or payment, fee reduction, or other credit to, sellers.
Such recommendations may be based on the aggregated sales and performance visit web page of similar sold and current listings; results will vary for individual listings.
To drive the recommendations experience, you agree that we may display the sales and performance history of your individual listings to those of other sellers.
International Buying and Selling; Translation Many of our Services are accessible to international sellers and buyers.
We may offer certain programs, tools, and site experiences of particular interest to back payment paypal get money from sellers and buyers, such as estimated local currency conversion and international shipping calculation tools.
Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items.
If you purchase an item on an eBay site other than eBay.
You may list your items directly on one or more of eBay's international sites.
Additionally, you may direct us to display your listing on eBay sites other than the original eBay listing site, including where you choose to list just click for source item with an international shipping option such as worldwide shipping or the Global Shipping Program ; the appearance of your listings on these sites is not guaranteed.
When you sell your see more internationally, you agree to be subject to that other site's User Agreement, policies, and our.
You may adjust your account settings within My eBay to indicate your preferences on international shipping by excluding international shipping and applying an exclusion list to the applicable countries.
You authorize us to use automated tools to translate your eBay content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available.
We may provide you with tools which will enable you to translate content at your request.
The accuracy and availability of any translation are not guaranteed.
Content When you provide content using the Services directly or indirectlyyou grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable through multiple tiers right to exercise any and all Intellectual Property Rights as defined above you have in that content in connection with our provision, expansion, and promotion of the Services, in any media known now or developed in the future.
To the fullest extent permitted under applicable law, you waive your right to enforce your Intellectual Property Rights in that content against eBay, our assignees, our sublicensees, and their assignees in connection with our, those assignees', and those sublicensees' use of that content in connection with our provision, expansion, and promotion of the Services.
You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so and to meet your obligations under this User Agreement.
You represent and warrant that such content is accurate.
You represent and warrant that use of any such content including derivative works by us, our users, or others in contract with us, and in compliance with this User Agreement, does not and will not infringe any Intellectual Property Rights of any third party.
We offer product data including images, descriptions and specifications that are provided by third parties including see more users.
You may use that content solely in your eBay listings.
The product data includes copyrighted, trademarked and other proprietary materials.
You agree not to remove any copyright, proprietary, or identification markings in the product data and not to create any derivative works based on that data other than by including the data in your listings.
We try to offer reliable product data, but cannot promise that the content provided through the Services will always be available, accurate, complete, and up-to-date.
You agree that eBay is not responsible for examining or warranting the listings or content provided by third parties through the Services, and that you will not attempt to hold us or our data providers liable for inaccuracies.
As a seller, you agree to ensure that content directly associated with your listings is accurate.
The name "eBay" and other eBay marks, logos, designs, and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of eBay in the U.
They may not be used without the express written prior permission of eBay.
Notice for Claims of Intellectual Property Violations click to see more Copyright Infringement Pursuant to Section 512 c of Title 17 of the United States Code We respond to notices of alleged copyright infringement under the United States Digital Millennium Copyright Act.
If you believe that your intellectual property rights have been infringed, please notify our VeRO team and we will investigate.
Holds To protect eBay from risk of liability for your actions as a seller, eBay has at times recommended, and may continue to recommend, that PayPal restrict access to funds in a seller's PayPal account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, transaction value, or the filing of an eBay Money Back Guarantee case.
This may result in PayPal restricting funds in your PayPal account.
Authorization to Contact You; Recording Calls; Analyzing Message Content eBay may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you have provided us, to: i notify you regarding your account; ii troubleshoot problems with your account; iii resolve a dispute; iv collect a debt; v poll your opinions through surveys or questionnaires; or vi as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you.
Our collection, use, disclosure, retention, and protection of your personal information is governed by the.
As described in oureBay may collect other telephone numbers for you and may place manual non-marketing calls to any of those numbers and autodialed non-marketing calls to any landline.
Standard telephone minute and text charges may apply and may include overage fees if you have exceeded your plan limits.
If you do not wish to receive such communications, you may change your communications preference at any time, including through the section of your My eBay.
These service providers may contact you using autodialed or prerecorded calls and text messages, only as authorized by eBay to carry out the purposes identified above.
This scanning and analysis may occur before, during, or after the message is sent, or while in storage, and may result in your message being delayed or withheld.
Privacy of Others; Marketing If eBay provides you with information about another user, you agree you will use the information only for the purposes that it is provided to you.
You may not disclose, sell, rent, or distribute a user's information to a third party for purposes unrelated to the Services.
Additionally, you may not use user information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.
Additional Terms Returns and Cancellations Sellers can create rules to automate replacements, returns, and refunds under certain circumstances.
For all new sellers, in listings where returns are accepted, eBay will set a default rule that automates the return process.
Sellers may remove or customize their return preferences in their account settings within My eBay.
Where settings have been set to automatically accept requests for returns or replacements, an eBay-generated return shipping label will be provided to your buyer.
You agree to comply with our.
The cost of return shipping for an item that is not as described is the seller's responsibility.
See for more details.
Global Shipping Program One of the ways that we may make eBay.
For eligible items located in the United States and purchased by an international buyer through the Global Shipping Program, you as seller will simply ship the item to a parcel processing facility located in the United States after receiving notification of payment from your buyer.
To the extent a buyer has a question about your Global Shipping Program listings, eBay may respond directly to the buyer if the question pertains to the services overseen by Pitney Bowes Inc.
You pay no additional fees for selling through the Global Shipping Program.
Pursuant to a routed export transaction under the U.
Export Administration Regulations and Foreign Trade Regulations, your buyer, as the Foreign Principal Party in Interest, will agree to assume responsibility for the export shipment, with Pitney Bowes Inc.
You remain liable for the accuracy of information you provide about items, and you agree to provide timely responses to requests for additional information.
You consent to the disclosure of certain personally identifiable information, as well as listing and order information, by eBay to Pitney Bowes Inc.
Additional information about the program, including policies governing feedback, the handling of lost, damaged, and undeliverable items, returns, and the resolution of buyer protection claims for items that you sell through the program, can be found on our and pages.
You agree to comply with the policy and permit us to make a final decision on any eBay Money Back Guarantee case.
If we cannot get reimbursement from you, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies.
We may suspend the in whole or in part without notice if we suspect abuse or interference with the proper working of the policy.
Managed Payments Experience Certain sellers have opted their account into eBay's new managed payments service, where eBay Commerce Inc.
For items offered for sale on eBay Services by sellers using managed payments accounts such items may be paid for using certain payment methods that eBay Commerce may in its sole discretion make available, and eBay Commerce will manage settlement to sellers.
The contract for sale underlying the purchase of goods is directly concluded between seller and the buyer in the same manner as for transactions for which eBay Commerce does not manage payments.
By completing purchases from sellers who use managed payments, buyers authorize eBay Commerce to initiate payments using the buyers' selected payment method and collect the transaction amounts on behalf of sellers.
Buyers agree and understand that eBay Commerce has been appointed as an agent of sellers who use managed payments for the limited purpose of accepting such payments on get money back paypal of sellers.
Accordingly, payments received by eBay Commerce from buyers satisfy buyers' obligations to pay sellers in the amount of payments received.
Such stored payment information may be used as your default payment method for future transactions on eBay Services.
At any time, you can update your card information or enter new card information, at which point the new card information shall be stored as your default payment method.
You may make changes to your default payment method through the Personal Information section under the Account tab in My eBay.
You are responsible for maintaining the accuracy of information we have on file, and you consent to eBay updating such stored information from time to time based on information provided by you, your bank or other payments services providers.
You will only provide to us information about payment methods that you are authorized to use.
Refund timing may vary in accordance with the rules of third parties, such as credit and debit card networks.
You understand that some third this web page, such as credit and debit card issuers, credit and debit card networks and payments services providers, may have their own terms and conditions for the payment or settlement methods you choose to use in connection with managed payments transactions.
Failure to abide by third party terms and conditions http pages ebay com help policies money back guarantee html result in fees assessed to you for example, currency conversion fees from your credit card issuer if the transaction currency is different from your credit card currency or other actions taken by such third parties, and you agree that eBay Commerce has no control over, or responsibility or liability for, such fees or actions.
For terms governing sellers' use of managed payments, please see the.
Disclaimer of Warranties; Limitation of Liability We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services.
Bid update and other notification functionality in eBay's applications may not occur in real time.
Such functionality is subject to delays beyond eBay's control.
You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis.
Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
Release If you have a dispute with one or more users, you release us and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents from claims, demands and damages actual and consequential of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
In entering into this release you expressly waive any protections whether statutory or otherwise that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
Indemnity You will indemnify and hold us including our affiliates and subsidiaries, as well as our and their respective officers, directors, employees, agents harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your improper use of eBay's Services or your breach of any law or the rights of a third party.
Legal Disputes PLEASE READ THIS SECTION CAREFULLY.
IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND EBAY HAVE AGAINST EACH OTHER ARE RESOLVED.
You and eBay agree that any claim or dispute at law or equity that has arisen, or may arise, between you and eBay including any claim or dispute between you and a third-party agent of eBay that relates in any way to or arises out of this or previous versions of this User Agreement, your use of or access to the Services, the actions of eBay or its agents, or any products or services sold or purchased through the Services, will be resolved in accordance with the provisions set forth in this Legal Disputes Section.
Applicable Law You agree that, except to the extent inconsistent with or preempted by federal law, the laws of the State of Utah, without regard to principles of conflict of laws, will govern this User Agreement and any claim or dispute that has arisen or may arise between you and eBay, except as otherwise stated in this User Agreement.
Agreement to Arbitrate You and eBay each agree that any and all disputes or claims that have arisen, or may arise, between you and eBay including any disputes or claims between you and a third-party agent of eBay that relate in any way to or arise out of this or previous versions of the User Agreement, your use of or access to the Services, the actions of eBay or its agents, or any products or services sold, offered, or purchased through the Services shall be resolved exclusively through final and binding arbitration, rather than in court.
Alternatively, you may assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual non-class, non-representative basis.
The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
UNLESS BOTH YOU AND EBAY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE Click to see more OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING.
ALSO, THE ARBITRATOR MAY AWARD RELIEF INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM S.
ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim and only that claim must be severed from the arbitration and may be brought in court, subject to your and eBay's right to appeal the court's decision.
All other claims will be arbitrated.
Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited.
However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual.
An arbitrator should apply the terms of the User Agreement as a court would.
All issues are for the arbitrator to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of Section 1 of this Agreement to Arbitrate "Prohibition of Class and Representative Actions and Non-Individualized Relief"shall be for a court of competent jurisdiction to decide.
The arbitration will be conducted by the American Arbitration Association "AAA" under its rules and procedures, including the AAA's Consumer Arbitration Rules as applicableas modified by this Agreement to Arbitrate.
The AAA's rules are available at or by calling the AAA at 1-800-778-7879.
The use of the word "arbitrator" in this provision shall not be construed to prohibit more than one arbitrator from presiding over an arbitration; rather, the AAA's rules will govern the number of arbitrators that may preside over an arbitration conducted under this Agreement to Arbitrate.
A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute "Notice".
The Notice to eBay should be sent to eBay Inc.
All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought.
If you and eBay are unable to resolve the claims described in the Notice within 30 days after the Notice is sent, you or eBay may initiate arbitration proceedings.
A form for initiating arbitration proceedings is available on the AAA's site at www.
In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party.
You may send a copy to eBay at the following address: eBay, Inc.
In the event eBay initiates an arbitration against you, it will send a copy of the completed form to the physical address we have on file associated with your eBay account.
Any settlement offer made by you or eBay shall not be disclosed to the arbitrator.
The arbitration hearing shall be held in the county in which you reside or at another mutually agreed location.
The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law.
The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same eBay user to the extent required by applicable law.
The arbitrator's award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Any request for payment of fees by eBay should be submitted by mail to the AAA along with your Demand for Arbitration and eBay will make arrangements to pay all necessary fees directly to the AAA.
If a you willfully fail to comply with the Notice of Dispute requirement discussed above, or b in the event the arbitrator determines the claim s you assert in the arbitration to be frivolous, you agree to reimburse eBay for all fees associated with the arbitration paid by eBay on your behalf that you otherwise would be obligated to pay under the AAA's rules.
THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE USER AGREEMENT FOR THE FIRST TIME.
YOU MUST MAIL THE OPT-OUT NOTICE TO EBAY INC.
For your convenience, we are providing an.
You must complete and mail that to us in order to opt out of the Agreement to Arbitrate.
You must complete the Opt-Out Notice form by ebay money back guarantee no return the information called for in the form, including your name, address including street address, city, state and zip codeand the user ID s and email address es associated with the eBay Service account s to which the opt-out applies.
You must sign the Opt-Out Notice for it to be effective.
This procedure is the only way you can opt out of the Agreement to Arbitrate.
If you opt out of the Agreement to Arbitrate, all other parts of this User Agreement and its Legal Disputes Section will continue to apply to you.
Opting out of this Agreement to Arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with us.
The amendment shall apply to all other disputes or claims governed by the Agreement to Arbitrate that have arisen or may arise between you and eBay.
We will notify you of amendments to this Agreement to Arbitrate by posting the amended terms on www.
If you do not agree to these amended terms, you may close your account within the 30-day period and you will not be bound by the amended terms.
Judicial Forum for Legal Disputes Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the Agreement to Arbitrate or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and eBay must be resolved exclusively by a state or federal court located in Salt Lake County, Utah.
You and eBay agree to submit to the personal jurisdiction of the courts located within Salt Lake County, Utah for the purpose of litigating all such claims or disputes.
General Except as otherwise provided in this User Agreement, if any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.
In our sole discretion, we may assign this User Agreement, and in such event, we will post notice on.
Headings are for reference purposes only and do not limit the scope or extent of such Section.
Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
We do not guarantee we will take internet casino no deposit bonus against all breaches of this User Agreement.
We may amend this User Agreement at any time by posting the amended terms on www.
Our right to amend the User Agreement includes the right to modify, add to, or remove terms in the User Agreement.
We will provide you 30 days' notice by posting the amended terms.
Your continued access or use of our Services constitutes your acceptance of the amended terms.
We may also ask you to acknowledge your acceptance of the User Agreement through an electronic click-through.
This User Agreement may not otherwise be amended except through mutual agreement by you and an eBay representative who intends to amend this User Agreement and is duly authorized to agree to such an amendment.
The policies and terms posted on our Services may be changed from time to time.
Changes take effect when we post them on the eBay Service.
If you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to this User Agreement.
Such account is owned and controlled by the business entity.
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement.
The User Agreement and all terms and polices posted through our Services set forth the entire understanding and agreement between you and eBay, and supersede all prior understandings and agreements of the parties.
The following Sections survive any termination of this User Agreement: Fees, Content, Disclaimer of Warranties; Limitation of Liability; Release, Indemnity, Legal Disputes, and General.
If you are a California resident, in accordance with Cal.
The AAA's rules are available at.
Such complaints shall be decided by an independent arbitrator in accordance with this User Agreement.
Buyers and sellers further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Http pages ebay com help policies money back guarantee html />This User Agreement is effective upon acceptance for new users, and from September 21, 2018 for existing users.
Introduction This User Agreement, theand all policies and additional terms posted on and in our sites, applications, tools and services collectively "Services" set out the terms on which eBay offers you access to and use of our Services.
You can find an overview of our policies.
The Mobile devices terms, all policies and additional terms posted on and in our sites, applications, tools, and services are incorporated into this User Agreement.
You agree to comply with all of the terms of this User Agreement when accessing or using our Services.
The entity you are contracting with is: eBay Inc.
In this User Agreement, these entities are individually and collectively referred to as " eBay," " we," or " us.
It also contains an Agreement to Arbitrate, which will, with limited exception, require you to submit claims you have against us or our agents to binding and final arbitration, unless you opt out of the Agreement to Arbitrate see "Agreement to Arbitrate".
Unless you opt out: 1 you will only be permitted to pursue claims against us or our agents on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and 2 you will only be permitted to seek relief including monetary, injunctive, and declaratory relief on an individual basis.
About eBay eBay is a marketplace that allows users to offer, sell and buy just about anything in a variety of pricing formats and locations.
The actual contract for sale is directly between the seller and buyer.
While we may provide pricing, shipping, listing, sourcing, and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not.
Also, while we may help facilitate the resolution of disputes through various programs, eBay has no control over and does not guarantee: the existence, quality, safety or legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.
Sellers must meet eBay's.
If we believe you are violating the policy onyou may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement.
If you are a seller and you offer or reference your contact information or ask a buyer for their contact information in the context ofyou may be liable to pay a final value fee applicable to that item, even if the item does not sell.
We may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our Services.
Additionally, we reserve the right to refuse or terminate all or part of our Services to anyone for any reason at our discretion.
Policy Enforcement When a buyer or seller issue arises, we may consider the user's performance history and the specific circumstances in applying our policies.
We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.
Fees The fees we charge for using our Services are listed on our page.
We may change our seller fees from time to time by posting the changes on internet casino no deposit bonus eBay site 14 days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees.
If you are a seller, you are liable for transaction fees arising out of all sales made using some or all eBay Services, even if sales terms are finalized or payment is made outside of eBay.
In particular, if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you may be liable to pay a applicable to that item, even if the item doesn't sell, given your usage of eBay Services for the introduction to a buyer.
You must have a payment method on file when selling through eBay Services and pay all fees and applicable taxes associated with our Services by the payment due date.
If your payment method fails or your account is past due, we may collect amounts owed by charging other payment methods on file with us, retain collection agencies and legal counsel, and, for accounts over 60 days past due, request that PayPal deduct the amount owed from your PayPal account balance.
In addition, you will be subject to.
If you wish to dispute the information eBay reported to a credit bureau i.
If you wish to dispute the information a collection agency reported to a credit bureau regarding your eBay account, you must contact the collection agency directly.
Seller fees don't purchase exclusive rights to item exposure on eBay, whether on a web page, mobile app, or otherwise.
We may, in our sole discretion and without consent from, or payment, fee reduction, or other credit to, sellers, display third-party advertisements including links and references thereto or other content in any part of our Services.
Such recommendations may be based on the aggregated sales and performance history of similar sold and current listings; results will vary for individual listings.
We may offer certain programs, tools, and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools.
Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items.
If you purchase an item on an eBay site other than eBay.
You may list your items directly on one or more of eBay's international sites.
Additionally, you may direct us to display your listing on eBay sites other than the original eBay listing site, including where you choose to list an item with an international shipping option such as worldwide shipping or the Global Shipping Program ; the appearance of your listings on these sites is not guaranteed.
When you sell your items internationally, you agree to be subject to that other http pages ebay com help policies money back guarantee html User Agreement, policies, and our.
You may adjust your account settings within My eBay to indicate your preferences on international shipping by excluding international shipping and applying an source list to the applicable countries.
You authorize us to use automated tools to translate your eBay content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available.
We may provide you with tools which will enable you to translate content at your request.
The accuracy and availability of any translation are not guaranteed.
Content When providing content using the Services directly or indirectlyyou grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable through multiple tiers right to exercise any and all Intellectual Property Rights as defined above you have in that content in connection with our provision, expansion, and promotion of the Services, in any media known now or developed in the future.
To the fullest extent permitted under applicable law, you waive your right to enforce against eBay, our assignees, our sublicensees, and their assignees your Intellectual Property Rights in that content in connection with our, those assignees', and those sublicensees' use of that content in connection with our provision, expansion, and promotion of the Services.
You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so and to meet your obligations under this User Agreement.
You represent and warrant that such content is accurate.
You represent and warrant that use of any such content including derivative works by us, our users, or others in contract with us, and in compliance with this User Agreement, does not and will not infringe any Intellectual Property Rights of any third party.
We offer product data including images, descriptions and specifications that are provided by third parties including eBay users.
You may use that content solely in your eBay listings.
The product data includes copyrighted, trademarked and other proprietary materials.
You agree not to remove any copyright, proprietary, or identification markings in the product data and not to create any derivative works based on that data other than by including the data in your listings.
We try to offer reliable product data, but cannot promise that the content provided through the Services will always be available, accurate, complete, and up-to-date.
You agree that eBay is not responsible for examining or warranting the listings or content provided by third parties through the Services, and that you will not attempt to hold us or our data providers liable for inaccuracies.
As a seller, you agree to ensure that content directly associated with your listings is accurate.
The name "eBay" and other eBay marks, logos, designs, and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of eBay in the U.
They may not be used without the express written prior permission of eBay.
Notice for Claims of Intellectual Property Violations and Copyright Infringement Pursuant to Section 512 c of Title 17 of the United States Code We respond to notices of alleged copyright infringement under the United States Digital Millennium Copyright Act.
If you believe that your intellectual property rights have been infringed, please notify our VeRO team and we will investigate.
Holds To protect eBay from risk of liability for your actions as a seller, eBay has at times recommended, and may continue to recommend, that PayPal restrict access to funds in a seller's PayPal account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, transaction value, or the filing of an eBay Money Back Guarantee case.
This may result in PayPal restricting funds in your PayPal account.
Authorization to Contact You; Recording Calls; Analyzing Message Content eBay may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you have provided us, to: i notify you regarding your account; ii troubleshoot problems with your account; iii resolve a dispute; iv collect a debt; v poll your opinions through surveys or questionnaires; or vi as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you.
Our collection, use, disclosure, retention, and protection of your personal information is governed by the.
As described in oureBay may collect other telephone numbers for you and may place manual non-marketing calls to any of those numbers and autodialed non-marketing calls to any landline.
Standard telephone minute and text charges may apply and may include overage fees if you have exceeded your plan limits.
If you do not wish to receive such communications, you may change your communications preference at any time, including through the section of your My eBay.
These service providers may contact you using autodialed or prerecorded calls and text messages, only as authorized by eBay to carry out the purposes identified above.
This scanning and analysis may occur before, during, or after the message is sent, or while in storage, and may result in your message being delayed or withheld.
Privacy of Others; Marketing If eBay provides you with information about another user, you agree you will use the information only for the purposes that it is provided to you.
You may not disclose, sell, rent, or distribute a user's information to a third party for purposes unrelated to the Services.
Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.
For all new sellers, in listings where returns are accepted, eBay will set a default rule that automates the return process.
Sellers may remove or customize their return preferences in their account settings within My eBay.
Where settings have been set to automatically accept requests for returns or replacements, an eBay-generated return shipping label will be provided to your buyer.
You agree to comply with our.
The cost of return shipping for an item that is not as described is the seller's responsibility.
See for more details.
For eligible items located in the United States and purchased by an international buyer through the Global Shipping Program, you as seller will simply ship the item to a parcel processing facility located in the United States after receiving notification of payment from your buyer.
To the extent a buyer has a question about your Global Shipping Program listings, eBay may respond directly to the buyer if the question pertains to the services overseen by Pitney Bowes Inc.
You pay no additional fees for selling through the Global Shipping Program.
Pursuant to a routed export transaction under the U.
Export Administration Regulations and Foreign Trade Regulations, your buyer, as the Foreign Principal Party in Interest, will agree to assume responsibility for the export shipment, with Pitney Bowes Inc.
You remain liable for the accuracy of information you provide about items, and you agree to provide timely responses to requests for additional information.
You consent to the disclosure of certain personally identifiable information, as well as listing and order information, by eBay to Pitney Bowes Inc.
Additional information about the program, including policies governing feedback, the handling of lost, damaged, and undeliverable items, returns, and the resolution of buyer protection claims for items that you sell through the program, can be found on our and pages.
You agree to comply with the policy and permit us to make a final decision on any eBay Money Back Guarantee case.
If we cannot get reimbursement from you, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies.
We may suspend the in whole or in part without notice if we suspect abuse or interference with the proper working of the policy.
Disclaimer of Warranties; Limitation of Liability We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services.
Bid update and other notification functionality in eBay's applications may not occur in real time.
Such functionality is subject to delays beyond eBay's control.
You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" click at this page "AS AVAILABLE" basis.
Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
Release If you have a dispute with one or more users, you release us and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents from claims, demands and damages actual and consequential of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
In entering into this release you expressly waive any protections whether statutory or otherwise that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
Indemnity You will indemnify and hold us including our affiliates and subsidiaries, as well as our and their respective officers, directors, employees, agents harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your improper use of eBay's Services or your breach of any law or the rights of a third party.
Legal Disputes PLEASE READ THIS SECTION CAREFULLY.
IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND EBAY HAVE AGAINST EACH OTHER ARE RESOLVED.
You and eBay agree that any claim or dispute at law or equity that has arisen, or may arise, between you and eBay including any claim or dispute between you and a third-party agent of eBay that relates in any way to or arises out of this or previous internet casino no deposit bonus of this User Agreement, your use of or access to the Services, the actions of eBay or its agents, or any products or services sold or purchased through the Services, will be resolved in accordance with the provisions set forth in this Legal Disputes Section.
Applicable Law You agree that, except to the extent inconsistent with or preempted by federal law, the laws of the State of Utah, without regard to principles of conflict of laws, will govern this User Agreement and any claim or dispute that has arisen or may arise between you and eBay, except as otherwise stated http pages ebay com help policies money back guarantee html this User Agreement.
Agreement to Arbitrate You and eBay each agree that any and all disputes or claims that have arisen, or may arise, between you and eBay including any disputes or claims between you and a third-party agent of eBay that relate in any way to or arise out of this or previous versions of the User Agreement, your use of or access to the Services, the actions of eBay or its agents, or any products or services sold, offered, or purchased through the Services shall be resolved exclusively through final and binding arbitration, rather than in court.
Alternatively, you may assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual non-class, non-representative basis.
The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
UNLESS BOTH YOU AND EBAY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING.
ALSO, THE ARBITRATOR MAY AWARD RELIEF INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM S.
ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim and only that claim must be severed from the arbitration and may be brought in court, subject to your and eBay's right to appeal the court's decision.
All other claims will be arbitrated.
Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited.
However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual.
An arbitrator should apply the terms of the User Agreement as a court would.
All issues are for the arbitrator to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of Section 1 of this Agreement to Arbitrate "Prohibition of Class and Representative Actions and Non-Individualized Relief"shall be for a court of competent jurisdiction to decide.
The arbitration will be conducted by the American Arbitration Association "AAA" under its rules and procedures, including the AAA's Consumer Arbitration Rules as applicableas modified by this Agreement to Arbitrate.
The AAA's rules are available at or by calling the AAA at 1-800-778-7879.
The use of the word "arbitrator" in this provision shall not be construed to prohibit more than one arbitrator from presiding over an arbitration; rather, the AAA's rules will govern the number of arbitrators that may preside over an arbitration conducted under this Agreement to Arbitrate.
A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute "Notice".
The Notice to eBay should be sent to eBay Inc.
All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought.
If you and eBay are unable to resolve the claims described in the Notice within 30 days after the Notice is sent, you or eBay may initiate arbitration proceedings.
A form for initiating arbitration proceedings is available on the AAA's site at www.
In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party.
You may send a copy to eBay at the following address: eBay, Inc.
In the event eBay initiates an arbitration against you, it will send a copy of the completed form to the physical address we have on file associated with your eBay account.
Any settlement offer made by you or eBay shall not be disclosed to the arbitrator.
The arbitration hearing shall be held in the county in which you reside or at another mutually agreed location.
The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law.
The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same eBay user to the extent required by applicable law.
The arbitrator's award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Any request for payment of fees by eBay should be submitted by mail to the AAA along with your Demand for Arbitration and eBay will make arrangements to pay all necessary fees directly to the AAA.
If a you willfully fail to comply with the Notice of Dispute requirement discussed above, or b in the event the arbitrator determines the claim s you assert in the arbitration to be frivolous, you agree to reimburse eBay for all fees associated with the arbitration paid by eBay on your behalf that you otherwise would be obligated to pay under the AAA's rules.
THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE USER AGREEMENT FOR THE FIRST TIME.
YOU MUST MAIL THE OPT-OUT NOTICE TO EBAY INC.
For your convenience, we are providing an.
You must complete and mail that to us in order to opt out of the Agreement to Arbitrate.
You must complete the Opt-Out Notice form by providing the information called for in the form, including your name, address including street address, city, state and zip codeand the user ID s and email address es associated with the eBay Service account s to which the opt-out applies.
You must sign the Opt-Out Notice for it to be effective.
This procedure is the only way you can opt out of the Agreement to Arbitrate.
If you opt out of the Agreement to Arbitrate, all other parts of this User Agreement and its Legal Disputes Section will continue to apply to you.
Opting out of this Agreement to Arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with us.
The amendment shall apply to all other disputes or claims governed by the Agreement to Arbitrate that have arisen or may arise between you and eBay.
We will notify you of amendments to this Agreement to Arbitrate by posting the amended terms on www.
If you do not agree to these amended terms, you may close your account within the 30-day period and you will not be bound by the amended terms.
Judicial Forum for Legal Disputes Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the Agreement to Arbitrate or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and eBay must be resolved exclusively by a state or http pages ebay com help policies money back guarantee html court located in Salt Lake County, Utah.
You and eBay agree to submit to the personal jurisdiction of the courts located within Salt Lake County, Utah for the purpose of litigating all such claims or disputes.
General Except as otherwise provided in this User Agreement, if any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.
In our sole discretion, we may assign this User Agreement, and in such event, we will post notice on.
Headings are for reference purposes only and do not here the scope or extent of such Section.
Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
We do not guarantee we will take action against all breaches of this User Agreement.
We may amend this User Agreement at any time by posting the amended terms on www.
Our right to amend the User Agreement includes the right to modify, add to, or remove terms in the User Agreement.
We will provide you 30 days' notice by posting the amended terms.
Your continued access or use of our Services constitutes your acceptance of the amended terms.
We may also ask you to acknowledge your acceptance of the User Agreement through an electronic click-through.
This User Agreement may not otherwise be amended except through mutual agreement by you and an eBay representative who intends to amend this User Agreement and is duly authorized to agree to such an amendment.
The policies and terms posted on our Services may be changed from time to time.
Changes take effect when we post them on the eBay Service.
If you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to this User Agreement.
Such account is owned and controlled by the business entity.
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement.
The User Agreement and all terms and polices posted through our Services set forth the entire understanding and agreement between you and eBay, and supersede all prior understandings and agreements of the parties.
The following Sections survive any termination of this User Agreement: Fees, Content, Disclaimer of Warranties; Limitation of Liability; Release, Indemnity, Legal Disputes, and General.
If you are a California resident, in accordance with Cal.
The AAA's rules are available at.
Such complaints shall be decided by an independent arbitrator in accordance with this User Agreement.
Buyers and sellers further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois.

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For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below.
Frequently Asked Questions When does eBay Money Back Guarantee apply?
In most cases, you'll be covered by eBay Money Back Guarantee.
What happens if the seller doesn't respond or won't give me a refund?
Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue.
If you can't come to an agreement, you can ask us to step in and help.
We'll review the details of your case and make a decision within 48 hours.
If I refund a buyer, will I get a credit for my final value fee?
In most cases, if you issue a full refund to the buyer before we're asked to step in, we'll credit your final value fee.
Insertion fees and other eBay fees aren't refunded, though.
You can find more information in our policy below.
About eBay Money Back Guarantee Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.
Most transactions on eBay.
Items sold through Sotheby's are excluded.
When a seller lists an item for sale with an international shipping option such as worldwide shippingit may result in the item being sold to a buyer on an eBay site other than the seller's original listing site.
A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred.
For more information on international selling see our.
If a buyer doesn't receive an item, the buyer needs to to report that the item hasn't arrived.
The seller should address the buyer's concern and provide tracking information, updates on the delivery of the item, or a refund.
If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask eBay to step in and help.
If asked to step in and help, we review the information provided by the buyer and seller for evidence of a successful on-time delivery to the buyer's address or proof of collection by the buyer.
If we determine that the item wasn't successfully delivered or collected, a of the full cost of the item and original shipping is sent to the original payment method or to the buyer's PayPal account.
The seller is required to reimburse eBay for the amount of the refund.
Buyer obligations Generally, the buyer is responsible for accepting the item when it arrives.
If the buyer refuses delivery, their claim is not eligible for the eBay Money Back Guarantee.
The seller should address the buyer's concern and offer a solution, such as accepting a return, or offering wonga money replacement or refund.
In some cases, we may automatically accept a return request on the seller's behalf.
If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help.
click asked to step in and help, we review the item listing, photos of the item, and any other information about the item that http pages ebay com help policies money back guarantee html buyer and seller provide.
If we can't determine that the item matches the listing, if the seller has already offered a return, or the seller's stated return window and policy applies, we may ask the buyer to return the item to the seller.
After confirming that the item was returned to the seller, a of the cost of the item less any loss in value, if applicable and original shipping is sent to the original payment method or the buyer's PayPal account.
If the buyer arranged shipping or picked up the item, we may not refund the amount of original shipping or pickup cost.
The seller is required to reimburse eBay for the amount of the refund.
When an item is returned to the seller If a buyer is returning an item within the seller's return window, the seller's return policy will indicate who pays for the return shipping label.
The cost of return shipping for an item that is not as described is the seller's responsibility and, in cases where an eBay-generated return shipping label is used for the return, the return shipping label cost is placed on the seller's invoice.
You can find further details about reimbursements in our.
Tracking is required to confirm the item has been returned to the seller.
If a seller chooses to offer the buyer an untracked return label and eBay is asked to step in and help, the buyer will not be required to provide proof of delivery or signature confirmation.
Learn more about When an item isn't returned to the seller In some instances, we may internet casino no deposit bonus require that an item be returned to the seller.
When given a partial refund, the buyer isn't asked to return the item to the seller.
We may require the seller to reimburse eBay for the partial refund.
Counterfeit items If a buyer reports that an item is counterfeit, and there are strong indicators that the item is counterfeit, we may internet casino no deposit bonus require the buyer to return the item to the seller.
The buyer agrees to cooperate with us to ensure proper disposal of the item.
In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund.
The buyer may not sell the item on eBay or elsewhere.
If the seller does not respond with a solution, the buyer can ask eBay to step in and help.
The seller will be required to reimburse us for such refunds.
Exchanges are based on value of the original purchased item, with current and equal value.
A buyer must request a return and select the replacement or exchange option no later than 30 days after the actual or latest estimated delivery date, or, if the seller's return window is longer, within the return window.
Timelines for replacement and exchanges: When the buyer requests a replacement or an exchange the seller has 3 business days to respond to the buyer.
If no response is received after 3 business days the buyer can ask eBay to step in and help.
If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking.
Latest estimated delivery date When we have no information about the actual delivery date, we use the latest estimated delivery date.
When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
Extended timelines for eBay Money Back Guarantee coverage In some limited situations, we may extend the period of time in which a buyer money back from paypal eligible for the eBay Money Back Guarantee.
This extra time allows us to take into consideration the buyer's location, the shipping service http pages ebay com help policies money back guarantee html, a seller's extended return window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labor strike, or governmental act, or other circumstances such as fraud.
In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such an extended timeline, we notify sellers with an.
Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal the decision by providing appropriate documentation.
We refund buyers to their original payment method or their PayPal account.
If a buyer doesn't have a PayPal account, we ask the buyer to create one with their eBay registered email address to claim their refund.
In the unlikely event that we're unable to send refunds to the original payment method or the buyer's PayPal account, we may provide refunds by coupon or vouchers redeemable for future purchases on eBay.
Seller funds After a buyer reports that they didn't receive an item or requests a return, or asks eBay to step in and help, a seller's funds may be set aside by PayPal, as outlined in the.
Reimbursements If a transaction dispute arises between a buyer and seller and eBay resolves such dispute in favor of the buyer, the seller authorizes eBay to reverse the funds to reimburse the buyer, and if such funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer.
For PayPal payments, the seller agrees to authorize eBay to collect reimbursement from their PayPal account.
The seller can opt-out of PayPal reimbursement by contacting PayPal.
If reimbursement is unsuccessful, the seller agrees to allow eBay to charge their reimbursement or automatic payment method on file for amounts refunded to the buyer.
The seller will remain obligated to pay eBay for all unpaid amounts and eBay reserves the right to seek reimbursement through other means.
You can find further details about reimbursements in our.
Seller fees If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller's final value fee.
Insertion fees and other eBay fees aren't refunded.
Buyers can't use more than one resolution method to get a refund.
After selecting a resolution process eBay Money Back Guarantee, PayPal Purchase Protection, or requesting a chargeback from their payment provider a buyer is required to use only that process to resolve the transaction issue.
If a buyer requests a chargeback from their payment provider or files a PayPal Purchase Protection dispute, any requests opened through eBay for the same transaction are immediately closed.
In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee.

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User Agreement | eBay
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Electronics, Cars, Fashion, Collectibles, Coupons and More Online Shopping | eBay
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What's covered Most transactions on eBay.
The buyer made change back money games purchase on eBay.
Items sold through Sotheby's are excluded.
When a buyer doesn't receive an item If a buyer doesn't receive an item, the buyer http pages ebay com help policies money back guarantee html to report that they didn't receive the item by contacting the seller from My eBay.
The seller should address the buyer's concern and provide updates on the delivery of the item, tracking information, or a refund.
If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask us to step in and help.
If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer's address.
If we determine that the item wasn't successfully delivered, we the full cost of the item and original shipping via PayPal.
The seller is required to reimburse us for the amount.
Generally, the buyer is responsible for accepting https://bonus-casino-money.website/back/full-tilt-app-bonus-cash-back.html item when it arrives.
The seller should address the buyer's concern and offer a solution, such as accepting a return, offering a replacement or refund.
If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help.
If we are asked to step in and help after the item has been returned, we will review the item listing, photos of the item, and any other information about the item that the buyer and seller provide to help us make a determination.
The seller can provide a return shipping label to the buyer.
After confirming that the item was returned to the seller, we the full cost of the item and original shipping via PayPal.
We require the seller to reimburse us for the amount.
When the buyer arranges shipping or picks up the item, we may not refund the cost of original shipping or pickup.
Find out more about.
When an item isn't returned to the seller In some instances, we may not require that an item be returned to the seller.
Alternatively, with the buyer's consent, we may give a partial refund to cover differences between how the item was described in the listing and the actual item the buyer received.
When given a partial refund, the buyer isn't asked to return the item to the seller.
We may require the seller to reimburse us for the partial refund.
Counterfeit items If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don't require the buyer to return the item to the seller.
The buyer agrees to cooperate with us to ensure the proper disposal of the item.
In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund.
The buyer may not sell the item on eBay or elsewhere.
If the seller does not respond or offer a solution, the buyer can ask us to step in and help.
If the seller does not offer a solution or the buyer is unsatisfied with the solution, the buyer can ask us to step in and help.
If a seller offered a replacement and the buyer has not shipped the original item back within 30 days of the buyer starting the return, we charge the buyer for the replacement.
Latest estimated delivery date When ebay get money paypal have no information about the actual delivery date, we use the latest estimated delivery date.
When we have internet casino no deposit bonus estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
Extended timelines for eBay Money Back Guarantee coverage In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee.
This extra time allows us to take into consideration the buyer's location, the shipping service used, a seller's extended return window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labour strike, or governmental act, or other circumstances such as fraud.
In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible http pages ebay com help policies money back guarantee html requests opened during such an extended timeline, we notify sellers with an.
Appeals Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal internet casino no deposit bonus decision by providing appropriate documentation.
We have the right to seek reimbursement from the seller if a buyer successfully appeals.
Refunds to buyers We refund buyers via PayPal.
If a buyer doesn't have a PayPal account, we ask the buyer to create one with internet casino no deposit bonus eBay registered email address to claim their refund.
In the unlikely event we're unable to send refunds to a PayPal account, we may provide refunds by coupon redeemable for purchases on eBay.
Seller funds, reimbursements, and fees Seller funds After a buyer reports that they didn't receive an item or requests a return, or when a buyer asks us to step in and help, a seller's funds may be set aside by PayPal, as outlined in the.
The seller is required to have a valid payment method on file.
The cost of return shipping for an item that is not as described is the seller's responsibility.
You can find further details about reimbursements in our.
Seller fees If http pages ebay com help policies money back guarantee html seller issues a buyer link full refund before we're asked to step in and help, we credit the seller's final value fee.
Insertion fees and other eBay fees aren't refunded.
Using other programs to address a concern Buyers can't use more than internet casino no deposit bonus resolution method to get a refund.
After selecting a resolution process eBay Money Back Guarantee, PayPal Purchase Protection, or requesting a chargeback from their payment provider a buyer is required to use only that process to resolve the transaction issue.
If a buyer files a chargeback, any requests opened through the eBay Money Back Guarantee for the same transaction are immediately closed.
If a buyer files a PayPal Purchase Protection dispute, the buyer can't open an eBay Money Back Guarantee request for the same transaction.
If a seller loses a chargeback after they reimburse eBay or the buyer, they may appeal the eBay decision by providing evidence of the lost chargeback.
In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee.
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About eBay Money Back Guarantee. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back. Buyers can use the eBay Money Back Guarantee when: They don't receive an item; They receive an item that doesn't match the listing


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About our buyer protection programmes
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eBay Money Back Guarantee
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You'll get your money back.
For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below.
Frequently Asked Questions When does eBay Money Back Guarantee apply?
In most cases, you'll be covered by eBay Money Back Guarantee.
What happens if the seller doesn't respond or won't give me a refund?
Under eBay Money Back Guarantee, the seller has 8 days to resolve your issue.
If you can't come to an agreement, you can ask us to step in and help.
We'll review the details of your case and make a decision within 48 hours.
If I refund a buyer, will I get a credit for my final value fee?
In most cases, if you issue a full refund to the buyer before we're asked to step in, we'll credit your final value fee.
Insertion fees and other eBay fees aren't refunded, though.
You can find more information in our policy below.
About eBay Money Back Guarantee Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered, or get their money back.
We work with sellers to ensure that buyers either money back service guarantee the item they paid for or get their money back.
Most transactions on eBay.
If a buyer doesn't receive an item, the buyer needs to submit a request to report that the item hasn't arrived.
The seller should address the buyer's concern and provide updates on the delivery of the item, tracking information, or.
If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask us to step in and help.
If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer's address, or proof of collection by the buyer.
If we determine that the item wasn't successfully delivered or collected, we refund the full cost of the item and original postage via PayPal.
The seller is required to reimburse eBay for the amount of the refund.
If a buyer receives an item that doesn't match the listing, the buyer needs to submit a request to return the item.
The seller should address the buyer's concern and offer a solution, such as accepting a return or offering a replacement or refund.
In some cases we may automatically accept a return request on the seller's behalf.
If the buyer doesn't receive a response and a solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help.
If asked to step in and help, we review the listing, photos of the item if provided by the buyer or seller, plus any other information about the item that the buyer and seller provide.
We add the cost of an eBay generated label to the seller's monthly eBay invoice.
After confirming that the item was returned to the seller, we refund the cost of the item less any loss in value if applicable and original postage via PayPal.
We require the seller to reimburse internet casino no deposit bonus for the amount.
Find out more about.
If the seller chooses to offer the buyer an untracked returns label, the buyer internet casino no deposit bonus not be required to provide proof of delivery of the return if eBay is asked to step in.
The seller will be responsible for the reimbursement amount.
When an item isn't returned to the seller In some cases, we may not require that an item be returned to the seller.
When given a partial refund, the buyer isn't asked to return the item to the seller.
The seller may be required to reimburse eBay for the partial refund.
Counterfeit items If a buyer reports that an item is counterfeit and there are strong indicators that the item is counterfeit, eBay may not require the buyer to return the item to the seller.
The buyer agrees to cooperate with us to ensure the proper disposal of the item.
In such cases, we refund the buyer for the full cost of the item and original postage, and the seller reimburses us for the refund.
The buyer may not sell the item on eBay or elsewhere.
If the seller does not respond or offer a solution, the buyer can ask us to step in and help.
The seller must have uploaded the tracking information for the item on to the site before the buyer asks us to step in and help for internet casino no deposit bonus to be considered.
If the seller does not respond with a solution, the buyer can ask us to step in and help.
The seller will be required to reimburse us for such refunds.
When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
For collected items the latest estimated collection date will be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
Extended timelines for eBay Money Back Guarantee coverage In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee.
This extra time allows us to take into consideration the buyer's location, the postal service used, a seller's extended return window, national holidays, e.
Christmas, or delays due to circumstances such a natural disaster, national emergency, labour strike, or governmental act or other instances such as fraud.
In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such extended timeline, we'll notify sellers with an.
Buyers and sellers have an opportunity within 30 days from when we internet casino no deposit bonus a decision about a transaction issue to appeal the decision by providing appropriate documentation.
We reserve the right to seek reimbursement from the seller if a buyer successfully appeals.
Refunds from eBay are through PayPal.
Buyers without a PayPal account are asked to create one with their eBay registered email address to claim their refund.
In the unlikely event we're unable to send refunds to a PayPal account, we may provide refunds by coupon or vouchers redeemable for future purchases on eBay.
Seller funds After a buyer reports get your back through they didn't receive an item or requests a return, or asks eBay to step in and help, a seller's funds may be held by PayPal, as outlined in the.
The seller is required to have a valid payment method on file and to allow us to charge any reimbursement amounts owed.
We may also place the reimbursement amount on the seller's invoice.
You can also find further details about Reimbursements in our User Agreement.
Seller fees If a seller issues a buyer a full refund before we're asked to step in and help, we credit the seller's final value fee.
Insertion fees and other eBay fees aren't refunded.
Buyers can't use more than one resolution method to get a refund.
After selecting a internet casino no deposit bonus process eBay Money Back Guarantee, PayPal Buyer Protection, or requesting a chargeback from their payment provider a buyer is required to use that process for the duration of the case.
If a buyer files a chargeback or a PayPal Buyer Protection dispute, any cases opened through eBay Money Back Guarantee for the same transaction are immediately closed.
In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee.

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No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item sold on eBay. What's covered by the eBay Money Back Guarantee? The eBay Money Back Guarantee protects you in the case that you don't receive your item, or if the item isn't as it was described in the listing.


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Returning an item
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Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below.
Frequently Asked Questions When does eBay Money Back Guarantee apply?
In most cases, you'll be covered by eBay Money Back Guarantee, but exclusions apply.
Please see our full policy guidelines below.
Which payment methods are eligible for eBay Money Back Guarantee?
Your transaction's only protected by eBay Money Back Guarantee if you paid via eBay checkout or an eBay invoice, using an eligible payment method.
PayPal payments outside of eBay, bank transfers, cheques and cash are some of the payment methods that are not eligible.
Other exclusions apply based on categories and delivery conditions — please see our full policy guidelines below.
What happens if the seller doesn't respond or won't give me a refund?
Under eBay Money Back Guarantee, the seller usually has 3 business days to respond and offer a resolution to your issue.
If you can't come to an agreement, you can ask us to step in and help.
We'll review the details of your case and make a decision within 48 hours.
If I refund a buyer, will I get a credit for my final value fee?
In most cases, if you issue a full refund to the buyer before we're asked to step in, we'll credit your final value fee.
Insertion fees and other eBay fees aren't refunded, though.
You can find more information in our policy below.
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Most transactions on eBay.
The seller should address the buyer's concern and provide updates on the delivery of the item, tracking information, or a.
If the buyer doesn't receive a response from the seller or isn't happy with their response, the buyer can ask us to step in and help.
If asked to step in, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer.
If we determine that the item wasn't successfully delivered, the buyer will be the full cost of the item and original postage via PayPal or as otherwise agreed.
The seller will be required to reimburse us for the amount unless the seller can provide compelling reasons as to why the seller should not cover the costs.
It is up to the seller to ensure that items are correctly listed and packed appropriately to avoid damage to the item in transit.
Generally, the buyer is responsible for accepting the item when it arrives.
If the buyer refuses delivery, their claim is not eligible for eBay Money Back Guarantee.
The buyer is responsible for paying any customs and duty fees for international postage.
If a buyer receives an item that doesn't significantly match the way it was described in the listing, the buyer needs to request a return.
The seller should address the buyer's concern and offer a solution such as having the item returned for a replacement or.
In some circumstances, eBay may also automatically accept a return request on a seller's behalf and require the buyer to return the item to the seller.
If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help.
Sellers can also ask us to step in and help if they disagree that the item doesn't significantly match the listing.
If asked to step in, we review the item listing, photos of the item, if provided by the buyer or seller, ebay money back paypal any other information about the item that the buyer and seller provide.
If we can't determine that the item matches the listing, the seller has already offered a return, or the seller's stated return window and policy applies, we require the buyer to return the item to the seller, if they didn't do so already.
After confirming that the item was returned to the seller, we will the full cost of the item and original postage to the buyer.
When the buyer arranges delivery or picks up the item, we may not refund the cost of original postage or pickup.
If the seller hasn't facilitated the return — for example by providing a return postage label — we may also charge the seller any reasonable return postage costs.
We require the seller to reimburse us for the full refund amount.
Return postage costs will be added to the seller's invoice separately if an eBay return label was used.
Find out more about.
When an item isn't returned In some instances, we may not require that an item be returned to the seller.
Alternatively, with the buyer's consent, we may give a partial refund if an item was significantly not as described.
When we give the buyer a partial refund, we don't ask them to return the item.
We may require the seller to reimburse us for the partial refund.
Counterfeit items If a buyer suspects that an item is counterfeit and there are strong indicators that this is true for example: third-party authentication, or a statutory declaration by the buyerwe don't require the buyer to return the item to the seller.
The buyer agrees to ensure the proper disposal of the item and may not sell it on eBay or elsewhere.
We refund the buyer for the full cost of the item and original postage, and the seller reimburses us for the refund.
If the seller does not respond or offer a solution, the buyer can ask us to step in and help.
If the seller does not respond or offer a solution, the buyer can ask us to step in and help.
Note that in some circumstances, eBay may accept the return automatically on the seller's behalf.
If the https://bonus-casino-money.website/back/wonga-money-back.html offers a replacement and the buyer doesn't post internet casino no deposit bonus original item back within 30 days of the buyer starting the return, we charge the buyer for the replacement.
The seller will be required to reimburse us for such refunds.
Latest estimated delivery date When we have no information about the actual delivery date, we use the latest estimated delivery date.
When we have no information about the estimated delivery date, we consider the latest estimated delivery date to be 7 days from the payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
Extended timelines for eBay Money Http pages ebay com help policies money back guarantee html Guarantee coverage In some situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee.
This lets us consider the buyer's location, the postage service used, the seller's extended return window, holidays, delays due to weather, national emergencies, labour strikes, governmental acts, fraud, and other circumstances.
When we extend a timeline for eBay Money Back Guarantee coverage, if the seller is responsible for requests opened during the extended timeline, we may make an.
Buyers and sellers can appeal by providing appropriate documentation within 30 days from when we make a decision about a transaction issue.
If the buyer successfully appeals, we have the right to seek reimbursement from the seller.
We refund buyers via PayPal or as otherwise agreed.
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We read article also provide refunds by coupon redeemable for purchases on eBay.
Seller funds When internet casino no deposit bonus buyer asks us to step in and help, a seller's funds may be held or set aside by PayPal, as outlined in the.
The seller is required to have a valid payment method on file.
The cost of return postage for an item that is not as described is the seller's responsibility.
You can find details about reimbursements in our.
Seller fees If a seller issues a buyer a full refund before we're asked to step in and help, we credit the seller's final value fee.
Insertion fees and other eBay fees aren't refunded.
Buyers can't use more than one resolution method to get a refund.
After selecting a resolution process eBay Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider a buyer is required to use only that process to resolve the transaction issue.
If a buyer files a PayPal Buyer Protection dispute, the buyer can't open an eBay Money Back Guarantee request for the same internet casino no deposit bonus />If a buyer files a chargeback, any requests opened through eBay Money Back Guarantee for the same transaction are immediately closed.
If a seller loses a chargeback after they reimburse eBay or the buyer, they can appeal the eBay decision by providing evidence of the lost chargeback.
Buyers who file fraudulent claims are subject to consequences outlined in the Abusing eBay section of the.
In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee.
This includes situations in which a seller is suspended for fraudulent activity.

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Enjoy!
Money Back Quarantee with DOA item from China? - The eBay Community
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About our buyer protection programmes
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Ebay Lied To Us! What You NEED To Know About The Ebay Spring Seller Update 2019