💰 Wonga Refund and Compensation - How to and complaints letter — Payday loan refunds from Debt Hacker

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Will I still have to repay my loan now Wonga is bust? What money troubles at the payday lender mean for its customers. Wonga is in trouble – the lender has stopped taking on new customers and it.


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Update 16 April: Grant Thornton has now opened the Wonga-reclaiming portal which is the way for mis-sold Wonga customers to reclaim some money back, though sadly you'll only get a few pennies in the pound back at best. See our guide for Reclaiming payday loans for free for more help. Wonga customers.


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Wonga money back page covered wonga money back complaints and refunds process before Wonga went under on 30 August.
Events in August 2018 August 4 — Wonga forced to ask investors for £10million in funding as the cost of affordability complaints increases.
August 30 — Wonga gives up and goes into administration With Wonga in administration, complaints and refunds are now being handled differently, see for details.
That page will be kept updated, this one is now closed.
Much of the rest of this page is no longer relevant so the text colour has been changed to this.
You can ask for a refund of the interest you paid.
Slow complaints handling Wonga sends a statement of your account without trying to charge you for it, but it can take a while.
This clock starts running when you put your complaint in.
In summer 2018 Wonga is struggling to handle all the complaints.
Wonga will still be looking at your complaint and you could get an answer in the next few weeks.
Have you already had a refund from Wonga?
Wonga had a major refund program a few years ago.
If you had a balance owing to them, this may have been written off at that point.
They also made some small refunds in 2016 — out of the blue people had a letter saying they will be receiving £6.
You may still have a good case for your other loans being online cleopatra slots free — we have seen many people win affordability complaints after already getting a refund or a write-off.
The more loans or rollovers you had before the one that was written off, the more you are likely to get a refund now.
Think of the write-off as being the first part of your refund.
However, Wonga rejects some excellent cases, which are then upheld by the Ombudsman.
Examples include: Rob got £3,000; Lou got £500; Mart got £6,455.
Making a random small offer And sometimes Wonga offers to just wonga money back on a few loans click at this page at random from the loans you had.
Wonga only offered to refund one loan — £26.
He went to the Ombudsman and got a refund on 54 loans — £4,650.
Sometimes refuses to pay out on loans after 2014 Wonga often refuses to pay out on loans after they changed their lending policy in 2014.
If you are made an offer, sit back and think for a few days if it is good enough.
Could you lose a Wonga offer by going to the Ombudsman?
Wonga is refusing to pay out on loans over 6 years old.
At the moment Wonga and the ombudsman are arguing over a few test cases and everyone else with loans over 6 years is just waiting until these test cases are resolved.
I hope this will be soon!
If most of your loans are within 6 years and only a few are older, you may want to agree to drop the older loans to speed up your case.
Comments on this article are now closed.
See for what is currently happening and the comments there.
June 17, 2016 Author: Sara Williams Tagged With:Hi????
I have been offered a refund of approx £600 but it looks like they have just picked some random loans to uphold.
They have upheld something like 8 out of 40 loans.
Do you think I should go to FOS or tell them to reconsider their offer.
On that basis, we are unable to uphold your complaint.
Are there any templates that I can use to contact the ombudsman to take this further?
Wonga have since come back and not agreed with the outcome, and written a load of nonsense about how they could never detect problem gambling etc, or other payday loans that have not been disclosed at time of application, although admitted, most applicants are unlikely to declare this when applying for a payday loan.
They then accepted 4 loans were irresponsible and made me an offer of £500.
I would be due much more should the 32 loans the adjudicator ruled irresponsible get settled.
Do you think its wise to take this to ombudsman for a final decision, and is there now here that if the ombudsman rules in Wongas favour I will receive no refund at all?
Borrowing 40 times should have been more info HUGE warning to Wonga that something was very wrong and they should have stopped lending or looked into your situation more carefully — if they had asked to see your bank https://bonus-casino-money.website/back/100-satisfaction-money-back-guarantee.html they would have noticed the gambling!
The most common decision by the ombudsman is to agree with the adjudicator.
Sometimes the ombudsman makes a small change — perhaps saying you should have 25 loans refunded — or 35!
I have accepted the decision today as there is only a difference of £20 or so from my own calculations.
I have several complaints, some are still with lenders and some have gone to the Wonga money back />The money will be going straight on to my outstanding debts.
At which point I agreed with them to settle the capital amount due to my financial difficulty.
During this time the loads went from £50- £1100 each month borrrowing more and more.
In total it was probably about 25 loans.
I was having to borrow more each mo th due to the interest I was being charged each month.
I sent my complaint letter last week wonga money back find out out I may have a case but they had responded today to say that they will not consider my case as it is over 6 years and I did not complain within 3 years of taking out online cleopatra slots free last loan.
Will taking this matter forward with the ombudsman be worthwhile?
Or should I have wrote https://bonus-casino-money.website/back/money-back-service-guarantee.html them by jan 2015?
Any advice would be greatly appreciated.
The first affordability complaints started going to the Ombudsman in autumn 2015!
I think you should send the case to the ombudsman.
It may take a VERY long while, but so what, you could get a nice surprise at the end of it.
They knew they were unaffordable as they wrote off the last loan of circa £1000.
I believe I paid circa £4000 in interest.
Shall I make them an offer for full and final settlement or go straight to ombudsmen and wait?
I had taken out various payday Loans with Wonga and Quickquid over a few years i think between 2010-2014.
I did complain directly to both Wonga and Quickquid about still offering loans without suitable affordability checks, my complain to them was back in June 2017.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.
For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
Does this mean i have lost my right to go to the Financial Ombudsman?
Attach some proof birth certificate?
They normally respond read more the end of the 8 weeks.
It seems random who gets a good offer, who gets a poor offer and who gets rejected — but unless you get a good offer you should be sending your case to the ombudsman!
My wonga loans started from January 2014 and sunny 2015….
But if you are asked for this information, you need to provide it.
Will they not be followed through?
Some have paid for a while then run out of money.
Wonga will have significant reserves as the FCA has continued to allow it to trade.
What is the likelihood I will receive anything back?
If it is accepted based on the figures above what sort of offer would be acceptable?
Thank you so much for the help you have given with regards to this, you guys are brilliant!
Good luck everyone else with your claims.
Success story, it does Work guys, just be patient and persistent!
So sometime in the next month is my guess.
There were 6 loans they argued were outside of the 6 year limit, which to speed things up last august I chose to skip, online cleopatra slots free 32 loans still to query.
They have said 26 of those should not have been issued, so interest and fees are to be repaid, along with 8% per loan per year.
I have moved a couple of the very recent ones to which has up to date information.

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Wonga profile still states I owe money I have been reading previously reports on the Wonga account and have been wondering have I become a victim of this too? To keep it short I loaned money, the FULL amount got debited off my account on the 03/03/2013...it was the scheduled time for payment and NOT late.


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MPs in the Treasury Committee say borrowers have been "left to fend back guarantee ebay money themselves" and are calling on the Government wonga money back intervene.
When the borrower went under, the complaints body passed on the gripes to the administrator.
They'll be combined with around 24,000 complaints Wonga had received but failed to deal with before it collapsed - plus any more that have come in since.
Administrator, Grant Thornton, wouldn't tell The Sun how many complaints it's received since August, how much people are likely to get, and when they might find out more.
Sara Williams, who runs the and is an debt adviser at charity Citizens Advice, says compensation payouts from Wonga have typically been between £500 and £1,000 - although some could get a lot more.
The problem is wonga money back the Financial Services Compensation Scheme FSCSwhich protects cash up to £85,000 saved with a financial institution, won't pay out because it doesn't cover loans.
MILLIONS of payday loan customers may be due refunds.
Refund or compensation is often given where the loan was mis-sold or where affordability online cleopatra slots free weren't stringent enough.
Even if you've paid off your debts you may still be able to get a refund if you struggled to repay the money at the time.
You can complain if you've struggled to make repayments.
If your complaint is successful it could lower the amount you owe.
Big firms such as Wonga and QuidQuick no longer operate but that wonga money back mean you can't get some money back.
Customers can still make complaints about firms which no longer operate, although it is less likely that they will receive a refund as they will have to apply directly to administration firms.
Although, if their complaint is successful and they still owe debts this could mean they have to pay back less so it's still worth complaining.
This means borrowers have no option other than to become one of a long list of creditors owed money by the firm with no guarantee of getting their money back.
Nicky Morgan MP, chair of the Treasury Committee warns that https://bonus-casino-money.website/back/ebay-money-back-guarantee-return.html families have been online cleopatra slots free to "fend for themselves".
He added that bosses of payday loan firms have been warned to make sure that loans are affordable.
When Wonga went bust it said it couldn't cope with demand for mis-selling compensation, which saw complaints about unaffordable loans rise threefold.
But it's not too late to submit a claim to Wonga.
Ms Williams said: "If you were given loans that you could only repay if you then borrowed again, those loans were unaffordable.
Compensation won't be speedy but it's easy wonga money back apply.
Do you have a story for The Sun Online Money team?
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Hi all this is just a help post for all those that have had Wonga or similar loans in the past.
In case you have been living under a rock you may not be aware that wonga has been approving loans which were unaffordable.
DO NOT CONTACT COMPANIES OFFERING TO HELP WITH THIS All you need to do is send a couple of emails and the refund will be issued to you 1.
Send the email in post 1 to customercomplaints the reply may take 8 weeks, mine was 3 weeks 2.
Send the email in post 2 to the same address amending it to reflect your circumstances and deleting the help quotes.
You should receive a response fairly quickly this will detail your refund if any plus 8% statutory interest.
If your happy with the refund amount reply to the email as detailed in the email.
If not happy refer your case to the financial ombudsman at The Financial Ombudsman Service Exchange Tower London E14 9SR Telephone: 0300 123 9123 Email: complaint.
I calculated I was owed £2000 I had £1300 previously written off and was awarded £700 plus interest.
Read less Read more Wow.
But harsh don't you think?
I hope that it helps them get more stable and not need to resort dancing with the devil again.
Wonga and the like are clearly the devil.
Email 1 I am making a complaint to you about irresponsible lending.
To help me explain the details, I would like a list of my loans, showing when they were taken out and how much was repaid when.
Please note that I am asking for a Statement of my Account with you, not making a Subject Access Request Email 2 I have had x loans from you between date and date.
For this period my income averaged about £x a month.
We had child benefit and credits which averaged about £x a month.
Utilities https://bonus-casino-money.website/back/cash-back-bonuses.html bills £x.
Food, toiletries, nappies £x.
Child expenses £x Other debt repayments £x.
Total £x per month.
This shows that there was no way I could afford these loans.
When I repaid them, I had to borrow again to get through the next month.
I would like to ask you to refund the interest and extra charges I paid.
The Financial Ombudsman suggests that statutory interest is added to this sort of refund.
I understand the Financial Ombudsman will consider all my loans, including those that are more than 6 years old.
Do you get compensation or just the apr they … How much do you get back?
Do you get compensation or just the apr they charged you?
Read less Read more I got £795.
The wrote mine off but they still paid nearly £800 extra for loans prior to the one they wrote off.
It would be worth sending the first email and getting a statement of account and working it out from there.
Even so it's worth trying as it costs nothing either way.
Read less Read more Wow.
But harsh don't you think?
Don't think there's any need for that Anyone who takes out a Wonga type loan with over a 1000 per cent type interest needs their head examining not a refund.
Read less Read more Aren't you being a bit.
He's clearly taking advantage of the fact that you can get a bit of money back from them, by pointing the finger of course.
Is Wonga funded by the public?
Proveright Anyone who takes out a Wonga type loan with over a 1000 per cent type … Anyone who takes out a Wonga type loan with over a 1000 per cent type interest needs their head examining not a refund.
Read less Read more Sometimes it is the only option which is exactly what the loans are designed for.
Yes it may be 000% Apr however it doesn't get to that amount as it is monthly.
Tbh they are quite reasonable if you look at a monthly basis of e.
I hope that it helps them get more stable and not need to resort dancing with the devil again.
Wonga and the like are clearly the devil.
So when I had loans from them I was self-employed and it was quite a few years back so can't remember what I was earning, the last loan was wiped off by them,is there any way I can do this?
Sweetsteel767 So when I had loans from them I was self-employed and it was quite a few … So when I had loans from them I was self-employed and it was quite a few years back so can't remember what I was earning, the last loan was wiped off by them,is there any way I can do this?
Read less Read more You can give it a try.
You don't need to prove your earnings just guess the amount although that isn't until the second email thanks for this, my son had one debt written off by them in 2014 IIRC.
Looking back he had about five off them and they knew full well he couldnt afford to repay as did all the others he borrowed off.
Apparently they dont do credit checks because if they did like most banks do he wouldnt have got a loan off them.
Looking back he had about five off them and they knew full well he couldnt afford to repay as did all the others he borrowed off.
Apparently they dont do credit checks because if they did like most banks do he wouldnt have got a loan off them.
Read less Read more No problem it's worth a try at least.
I don't see why not I have messaged a couple of companies but they haven't replied yet.
Should I leave Name and address in first email?
And do I wait until I have received a reply from first email to send the second?
Sorry for questions Emycurrie78 Should I leave Name and address in first email?
And do I wait until I … Should I leave Name and address in first email?
And do I wait until I have received a reply from first email to send the second?
Sorry for questions Read less Read more You can put your name and address in there however if emailing from same email account shouldn't be a problem.
Then wait until you have received your statement of account then fill in and send second email.
What details do you need to put in the initial email?
Also I had serveral loans from these years ago but seem to remember not paying the last one and they never chased me up on it.
Did other people find this?
Worried incase they email back saying I owe them, ha!
Also as for people sending criticism to someone trying to help people.
What details do you need to put in the initial email?
Also I had … Hi!
What details do you need to put in the initial email?
Also I had serveral loans from these years ago but seem to remember not paying the last one and they never chased me up on it.
Did other people are cash back bonus credit cards 2019 something this?
Worried incase they email back saying I owe them, ha!
Also as for people sending criticism to someone trying to more info people.
Read less Read more Just copy and past the first post How long did it take to get a response to your second email?
I haven't had to send the first one as I still had all my records saved so I've just sent the second one with all the information in it sparklygem How long did it take to get a response to your second email?
I haven't … How long did it take to get a response to your second email?
I haven't had to send the first one as I still had all my records saved so I've just sent the second one with all the information in it Read less Read more I sent my online cleopatra slots free letter at 10 last night they replied with an offer at 8 this morning.
It may take a little longer for them to calculate yours as with mine they were forewarned by the first email.
However I may be wrong and it may be quick.
Once you have accepted the offer then it's 24hrs processing time then 3-5 days for the refund to be in your bank.
Is this impacted by the letters they sent out previously where everyone received compensation when they sent out letters pretending to be a 3rd party debt collector?
Read less Read more Yeh they will send one back then it's a wait if up to 8 weeks for your statement.
Then send second email and offer should be pretty soon after.
Read less Read more I don't know I'm afraid as I didn't receive a letter regarding that.
This is just for unaffordability jt1939 What other details do you need provide with first email in order to get … What other details do you need provide with wonga money back email in order to get the statement from them?
Read less Wonga money back more Nothing if it is from the same email as the account.
I've had loads of loans from wonga, all paid off in full but some were paid late.
I'm interested in doing this but Https://bonus-casino-money.website/back/200-bonus-cash-back-credit-cards.html put down on my wonga account that my earnings are £1600 a month and I have very little outgoing payments.
This was of course a lie so I could get the loan, I didn't want to be rejected as I needed the question is how can I tell them they have been lending irresponsibly to me, when to them it looks like I can afford these loans.
I lied about my earnings so it's my fault.
How can I say I couldn't afford it?
Loulos I've had loads of loans from wonga, all paid off in full but some were … I've had loads of loans from wonga, all paid the return money back policy logically in full but some were paid late.
I'm interested in doing this but I put down on my wonga account that my earnings are £1600 a month and Visit web page have very little outgoing payments.
This was of course a lie so I could get the loan, I didn't want to be rejected as I needed the money.
I lied about my earnings so it's my fault.
How can I say I couldn't afford it?
Read less Read more I was in the same situation they didn't even question my outgoings and what I put on my application.
The point isn't you saying you could afford it.
It is the fact wonga didn't do stringent enough checks I.
Tbh it's worth a try.
If you feel they were unaffordable then see what they say if they say no let the ombudsman decide you may be plesently surprised.
On another website some people got refunds of up to £10k through the ombudsman despite only been offered £500 by wonga.
That's why you get the statement of your account first to see how much you paid in fees and interest.
I got a loan from them about 4 years ago, I was about to start paying it off when they said I no longer had to, i assume i would be entitled to squat.
DemonFreak123 I got a loan from them about 4 years ago, I was about to start paying it … I got a loan from them about 4 years ago, I was about to start paying it off when they said I no longer had to, i assume i would be entitled to squat.
Read less Read more It depends.
If this was the only loan then no however if you had numerous loans before hand where the total of the interest and fees is more than the amount written off then yes.
If your not sure how much you paid etc just send the first letter and have a look at your statement of account.
Hi I just got the things saved so I need to add my address and previous address it's been over 5 yrs since I had a wonga loan altho I never heard from them and they didn't take payments for it after a short while scottieboi Thanks for this.
No you shouldn't do really.
Literally send what's in the first post then use the information they send you to populate the email in post 2.
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Wonga Refund and Compensation - How to and complaints letter — Payday loan refunds from Debt Hacker
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Wonga customer service complaints policy | Wonga
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News Corp is a network of leading companies in the worlds of wonga money back media, news, education, and information services.
MPs in the Treasury Committee say borrowers have been "left to fend for themselves" and are calling on the Government to intervene.
When the borrower went under, the complaints body passed on the gripes to the administrator.
They'll be combined with around 24,000 complaints Wonga had received but failed here deal with before it collapsed - plus any more that have come in since.
Administrator, Grant Thornton, wouldn't tell The Sun how many complaints it's received since August, how much people are likely to get, and when they might find out more.
Sara Williams, who wonga money back the and is an debt adviser at charity Citizens Advice, says compensation payouts from Wonga have typically been between £500 and £1,000 - although some could get a lot more.
The problem is that the Financial Services Compensation Scheme FSCSwhich protects cash up to £85,000 saved with a financial institution, won't pay out because it doesn't cover loans.
MILLIONS of payday loan customers may be due refunds.
Refund or compensation is often given where the loan was mis-sold or where affordability checks weren't stringent enough.
Even if you've wonga money back off your debts you may still be able to get a refund if you struggled to repay the money at the time.
You can complain if you've struggled to make repayments.
If your complaint is successful it could lower the amount you owe.
Big firms such as Wonga and QuidQuick no longer operate online cleopatra slots free that doesn't mean you can't get some money back.
Customers can still make complaints about firms which no wonga money back operate, although it is less likely that they will receive a refund as they will have to apply directly to administration firms.
Although, if their complaint is successful and they still owe debts this could mean they have to pay back less so it's still worth complaining.
This means borrowers have no option other than to become one of a long list of creditors owed money by the firm with no guarantee of getting their money back.
Nicky Morgan MP, chair of the Treasury Committee warns that struggling families have been left to "fend https://bonus-casino-money.website/back/free-money-back-guarantee-image.html themselves".
He added that bosses of payday loan firms have been warned to make sure that loans are affordable.
When Wonga went bust it said it couldn't cope with demand for mis-selling compensation, which saw complaints about wonga money back loans rise threefold.
But it's not too late to submit a claim to Wonga.
Ms Williams said: "If you were given loans that you could only repay if you then borrowed again, those loans were unaffordable.
Compensation won't be speedy but it's easy to apply.
Do you have a story for The Sun Online Money team?
Email us at ©News Group Newspapers Limited in England No.
This service is provided on News Group Wonga money back Limited's in accordance with our.
To inquire about a licence to reproduce material, visit our site.
View our online Press Pack.
To see all content on The Sun, please use the Site Map.
The Sun website is regulated by the Our journalists strive for accuracy but on occasion we make mistakes.
For further details of our complaints policy and to make a complaint please click.

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Wonga/the Administrators may have sent you an email to prompt you to apply. However, even if you didn’t get an email, you’re still able to put in a claim – don’t hold back getting Wonga compensation. The Wonga claims portal will likely be open for a few months, but there’s no reason to put off putting in a claim for a refund.


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Wonga will write to all affected customers by Friday 10 October. If you have a loan with Wonga, you should continue to make repayments unless you're told to stop by the firm. If you don't receive a letter but believe you should have, you should contact Wonga on 0800 042 0210, or if you're calling from a mobile ring 0333 003 0830.


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Update 16 April: Grant Thornton has now opened the Wonga-reclaiming portal which is the way for mis-sold Wonga customers to reclaim some money back, though sadly you'll only get a few pennies in the pound back at best. See our guide for Reclaiming payday loans for free for more help. Wonga customers.


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Wonga to write off £220m of customer debts - BBC News
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Wonga customer wins case over interest and fees - BBC News
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Wonga states that if the money is not available on the day a customer has nominated to pay it back, a £30 fee will be charged and interest will accrue for a maximum of 60 days and does not allow automatic "rolling over" of loans, limiting to specific requests and to a maximum of three instances in accordance with the Finance and Leasing Association lending code.


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Over 10,000 Wonga customers will miss out on compensation of up to £1,000 for mis-sold payday loans
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Update 16 April: Grant Thornton has now opened the Wonga-reclaiming portal which is the way for mis-sold Wonga customers to reclaim some money back, though sadly you'll only get a few pennies in the pound back at best. See our guide for Reclaiming payday loans for free for more help. Wonga customers.


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How to Easily Get Wonga Payday Loan Refunds By last updated 3rd May 2019 This post may contain affiliate links A new website has been set up from 11 April 2019 to help people who were given an wonga money back payday loan by Wonga ask for a refund.
Wonga went bust at the end of August 2019 because so many of its previous borrowers were winning affordability complaints.
You may think that is poetic justice for all the months you owed them money!
As you will see, it is very easy to fill out this form and send your claim in.
They will just do it for you, or they will ask you the same questions, fill out the form using what you online cleopatra slots free and take 20%, 25%, 30% or more of your money for doing that!
If you wait too long, you may just lose your chance to put in a claim at click />Were your loans unaffordable?
You may think that because you repaid your loan, it must have been online cleopatra slots free />The FCA says wonga money back loan is affordable if you can pay it on time and without borrowing any more money or getting behind on essential bills.
And if you did repay it but then had to take out another loan in the next few weeks because you were left so short of money — the loan may have been unaffordable.
The lender may not have known the first few loans were unaffordable.
But when you kept having to get more payday loans, they should have realised and stopped lending to you.
How much money might you get back?
Before Wonga went under, you could have got a refund of all the interest that you paid on unaffordable loans.
Plus an extra 8% a year statutory interest.
I asked Sara Williams, a debt online cleopatra slots free who specialises in payday loans and other high cost borrowing, what she thinks people might get.
The Join Administrators have now online cleopatra slots free a statement about when Wonga refunds will be paid.
Payments to accepted claimants will be paid within four months of 30 September 2019 the last time a claim can be made.
Did you borrow from other payday lenders?
If you had loans from other payday lenders, you online cleopatra slots free be able to get a refund of the interest you paid!
Read up about how to get.
Naomi knows the burden of living on very little and became wonga money back free by learning from past mistakes and following her own money saving tips and tricks.
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After admitting its algorithmic technology had been lending money to people who couldn’t pay it back, Wonga agreed to write off the loans of 330,000 customers, as well as waive the interest and.


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Over 10,000 Wonga customers will miss out on compensation of up to £1,000 for mis-sold payday loans
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How to Easily Get Wonga Payday Loan Refunds - Skint Dad
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Hi all this is just a help post for all those that have had Wonga or similar loans in the past.
In case you have been living under a rock you may not be aware that wonga has been approving loans which were unaffordable.
DO NOT CONTACT COMPANIES OFFERING TO HELP WITH THIS All you need to do is send a couple of emails and the refund will be issued to https://bonus-casino-money.website/back/get-money-back-from-paypal-payment.html 1.
Send the email in post 1 to customercomplaints the reply may take 8 weeks, mine was 3 weeks 2.
Send the email in post 2 to the same address amending it to reflect your circumstances and deleting the help quotes.
You should receive a response fairly quickly this will detail your refund if any plus 8% statutory interest.
If your happy with the refund amount reply to the email as detailed in the email.
If not happy refer your case to the financial ombudsman at The Financial Ombudsman Service Exchange Tower London E14 9SR Telephone: 0300 123 9123 Email: complaint.
I calculated I was owed £2000 I had £1300 previously written off and was awarded £700 plus interest.
Read less Read more Wow.
But harsh don't you think?
I hope that it helps them get more stable and not need to resort dancing with the devil again.
Wonga and the like are clearly the devil.
Email 1 I am online cleopatra slots free a complaint to you about irresponsible lending.
To help me explain the details, I would like a list of my loans, showing when they were taken out and how much was repaid when.
Please note that I am asking for a Statement of my Account with you, not making a Subject Access Request Email 2 I have had x loans from link between date and date.
For this period my income averaged about £x a month.
We had child benefit and credits which averaged about £x a month.
Utilities and bills £x.
Food, toiletries, nappies £x.
Child expenses £x Other debt repayments £x.
Total £x per month.
This shows that there was no way I could afford these loans.
When I repaid them, I had to borrow again to get through the next month.
I would like to ask you to refund the interest and extra charges I paid.
The Financial Ombudsman suggests that statutory interest is added to this sort of refund.
I understand the Financial Ombudsman will consider all my loans, including those that are more than 6 years old.
Do you get compensation or just the apr they … How much do you get back?
Do you get compensation or just the apr they charged check this out />Read less Read more I got £795.
The wrote mine off but they still paid nearly £800 extra for loans prior to the one they wrote off.
It would be worth sending the first email and getting a statement of account and working it out from there.
Even so it's worth trying as it costs nothing either way.
Read less Read more Wow.
But harsh don't you think?
Don't think there's any need for that Anyone who takes out a Wonga type loan with over a 1000 per cent type interest needs their head examining not a refund.
Read less Read more Aren't you being a bit.
He's clearly taking advantage of the fact that you can get a bit of money back from them, by pointing the finger of course.
Is Wonga funded by the public?
Proveright Anyone who wonga money back out a Wonga type loan with over a 1000 per cent type … Anyone who takes out a Wonga type loan with over a 1000 per cent type interest needs their head examining not a refund.
Read less Read more Sometimes it is the only option which is exactly what the loans are designed for.
Yes it may be 000% Apr however it doesn't get to that amount as it is monthly.
Tbh they are quite reasonable if you look at a monthly basis of e.
I hope that it helps them get more stable and not need to resort dancing with the devil again.
Wonga and the like are clearly the devil.
So when I had loans from them I was self-employed and it was quite a few years back so can't remember what I was earning, the last loan was wiped off by them,is there any way I can do this?
Sweetsteel767 So when I had loans from them I was self-employed and it was quite a few … So when I had loans from them I was self-employed and it was quite a few years back so can't remember what I was earning, the last loan was wiped off by them,is there any way I can do this?
Read less Read more You can give it a try.
You don't need to prove your earnings just guess the amount although that isn't until more info second email thanks for this, my son had one debt written off by them in 2014 IIRC.
Looking back he had about five off them and they knew full well he couldnt afford to repay as did all the others he borrowed off.
Apparently they dont do credit checks learn more here if they did like most banks do he wouldnt have got a loan off them.
Looking back he had about five off them and they knew full well he couldnt afford to repay as did all the others back bonus credit 2019 borrowed off.
Apparently they dont do credit checks because if they did like most banks do he wouldnt have got a loan off them.
Read less Read more No problem it's worth a try at least.
I don't see why not I have messaged a couple of companies but they haven't replied yet.
Should I leave Name and address in first email?
And do I wait until I have received a reply from first email to send the second?
Sorry for questions Emycurrie78 Should I leave Name and address in first email?
And do I wait until I … Should I leave Name and address in first email?
And do I wait until I have received a reply from first email to send the second?
Sorry for questions Read less Read more You can put your source and address in there however if emailing from same email account shouldn't be a problem.
Then wait until you have received your statement of account then fill in and send second email.
What details do you need to put in the initial email?
Also I had serveral loans from these years ago but seem to remember not paying the last one and they never chased me up on it.
Did other people find this?
Worried incase they email back saying I owe them, ha!
Also as for people sending criticism to someone trying to help people.
What details do you need to put in the initial email?
Also I had … Hi!
What details do this web page need to put in the initial email?
Also I had serveral loans from these years ago but seem to remember not paying the last one and they never chased me up on it.
Did other people find this?
Worried incase they email back saying I owe them, ha!
Also as for people sending criticism to someone trying to help people.
Read less Read more Just copy and past the first post How long did it take to get a response to your second email?
I haven't had to send the first one as I still had all my records saved so I've just sent the second one with all the information in it guarantee money back 100 How long did it take to get a response to your second email?
I haven't … How long did it take to get a response to your second email?
I haven't had to send the first one as I still had all my records saved so I've just sent the second one with all the information in it Read less Read more I sent my second letter at 10 last night they replied with an offer at 8 this morning.
It may take a little longer for them to calculate yours as with mine they were forewarned by the first email.
However I may be wrong and it may be quick.
Once you have accepted the offer then it's 24hrs processing time then 3-5 days for the refund to be in your bank.
Is this impacted by the letters they sent out previously where everyone received compensation when they sent out letters pretending to be a 3rd party debt collector?
Read less Read more Yeh they will send one back then it's a wait if up to 8 weeks for your statement.
Then send second email and offer should be pretty soon after.
Read less Read more I don't know I'm afraid as I didn't receive a letter regarding that.
This is just for unaffordability jt1939 What other details do you need provide with first email in order to get … What other details do you need provide with first email in order to get the statement from them?
Read less Read more Nothing if it is from the same email as the account.
I've had loads of loans from wonga, all paid off in full but some were paid late.
I'm interested in doing this but I put down on my wonga account that my earnings are £1600 a month and I have very little outgoing payments.
This was of course a lie so I could get the loan, I didn't want to be rejected as I needed the question is how can I tell them they have been lending irresponsibly to me, when to them it looks like I can afford these loans.
I lied about my earnings so it's my fault.
How can I say I couldn't afford it?
Loulos I've had loads of loans from wonga, all paid off in full but some were … I've had loads of loans from wonga, all paid off in full but some were paid late.
I'm interested in doing this but I put down on my wonga account that my earnings are £1600 a month and I have very little outgoing payments.
This was of course a lie so I could get the loan, I didn't want to be rejected as I needed the money.
I lied about my earnings so it's my wonga money back />How can I say I couldn't afford it?
Read less Read more I was in the same situation they didn't even question my outgoings and what I put on my application.
The online cleopatra slots free isn't you saying you could afford it.
It is the fact wonga didn't do stringent enough checks I.
Tbh it's worth a try.
If you feel they were unaffordable then see what they say wonga money back they say no let the ombudsman decide you may be plesently surprised.
On another website some people got refunds of up to £10k through the ombudsman despite only been offered £500 by wonga.
That's why you get the statement of your account first to see how much you paid in fees and interest.
I got a loan from them about 4 online cleopatra slots free ago, I was about to start paying it off when they said I no longer had to, i assume i would be entitled to squat.
DemonFreak123 I got a loan from them about 4 years ago, I was about to start paying it … I got a loan from them about 4 years ago, I was about to start paying online cleopatra slots free off when they said I no longer had to, i assume i would be entitled to squat.
Read less Read more It depends.
If this was the only loan then no however if you had numerous loans before hand where the total of the interest and fees is more than the amount written off then yes.
If your not sure how much you paid etc just send the first letter and have a look at your statement of account.
Hi I just got the things saved so I need to add my address and previous address it's been over 5 yrs since I had a wonga loan altho I never heard from them and they didn't take payments for it after a short while scottieboi Thanks for this.
No you shouldn't do really.
Literally send what's in the first post then use the information they send you to populate the email in post 2.
I sent the online cleopatra slots free last night but I didn't get an acknowledgement email back from them does this mean I have sent it to the wrong email hotukdeals Part of Pepper - The World's Largest Deal Community hotukdeals is a community for deal seekers.
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Wonga went bust in August 2018 leaving thousands of compensation claims waiting to be dealt with Credit: Alamy. If you don't agree with the outcome of the tool or you think you should get more.


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Wonga customer wins case over interest and fees - BBC News
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This page covered the complaints and refunds process before Wonga went under on 30 August.
Events in August 2018 August 4 — Wonga forced to ask investors for £10million in funding as the cost of affordability complaints increases.
August 30 — Wonga gives up and goes into administration With Wonga in administration, complaints and refunds are now being handled differently, see for get money back from paypal payment />That page will be kept updated, this one is now closed.
Much of the rest of this page is no longer relevant so the text colour has been changed to this.
You can ask for a refund of the interest you paid.
Slow complaints handling Wonga sends a statement of your account without trying to charge you for it, but it can take a while.
This clock starts running when you put your complaint in.
In summer 2018 Wonga is struggling to handle all the complaints.
Wonga will still be looking at your complaint and you could get an answer in the next few weeks.
Have you already had a refund from Wonga?
Wonga had a major refund program a few years ago.
If you had a balance owing to them, this may have been written off at that point.
They also made some small refunds in 2016 — out of the blue people had a letter saying they will be receiving £6.
You may still have a good wonga money back for your other loans being unaffordable — we have seen many people win affordability complaints this web page already getting a refund or a write-off.
The more loans or rollovers you had before the one that was written off, the more you are likely to get a refund now.
Think of the write-off as being the first part of your refund.
However, Wonga rejects some excellent cases, which are then upheld by the Ombudsman.
Examples include: Rob got £3,000; Lou got £500; Mart got £6,455.
Making a random small offer And sometimes Wonga offers to just refund on a few loans picked at random from the loans you had.
Wonga only offered to refund one loan — £26.
He went to the Ombudsman and got a refund on 54 loans — £4,650.
Sometimes refuses to more info out on loans after 2014 Wonga often refuses to pay out on loans after they changed their lending policy in 2014.
If you are made an offer, sit back and think for a few days if it is good enough.
Could you lose a Wonga offer by going to the Ombudsman?
Wonga is refusing to pay out on loans over 6 years old.
At the moment Wonga and the ombudsman are arguing over a few test cases and everyone else with loans over 6 years online cleopatra slots free just waiting until these test cases are resolved.
I hope this will be soon!
If most of your loans are within 6 years and only a few are older, you may want to agree to drop the older loans to speed up your case.
Comments on this article are now closed.
See for what is currently happening and the comments there.
June 17, 2016 Author: Sara Williams Tagged With:Hi????
I have been offered a refund of approx £600 but it looks like they have just picked some random loans to uphold.
They have upheld something like 8 out of 40 loans.
Do you think I should go to FOS or tell them to reconsider their offer.
On that basis, we are unable to uphold your complaint.
Are there any templates that I can use to contact the ombudsman to take this further?
Wonga have since come back and not agreed with the outcome, and written a load of nonsense about how they could never detect problem gambling etc, or other payday loans that have not been disclosed at time of application, although admitted, most applicants are unlikely to declare this when applying for a payday loan.
They then accepted 4 loans were irresponsible and made me an offer of £500.
I would be due much more should the 32 loans the adjudicator ruled irresponsible get settled.
Do you think its wise to take this to ombudsman for a final decision, and is there now chance that if the ombudsman rules in Wongas favour I will receive no refund at all?
Borrowing 40 times should have been a HUGE warning to Wonga that something was very wrong and they should have stopped lending or looked into your situation more carefully — if they had asked to see your bank statements they would have noticed the gambling!
The most common decision by the ombudsman is to agree with the adjudicator.
Sometimes the ombudsman makes a small change — perhaps saying you should have 25 loans refunded — or 35!
I have accepted the decision today as there is only a difference of £20 or so from my own calculations.
I have several complaints, some are still with lenders and some have gone to the FOS.
The money will be going straight on to my outstanding debts.
At which point I agreed with them to settle the capital amount due to my financial difficulty.
During this time the loads went from £50- £1100 each month borrrowing more and more.
In total it was probably about 25 loans.
I was having to borrow more each mo th due to the interest I was being charged each wonga money back />I sent my complaint letter last week after find out out I may have a case but they had responded today to say that they will not consider my case as it is over 6 years and I did not complain within 3 years of taking out my last loan.
Will taking this matter forward with the ombudsman be worthwhile?
Or should I have wrote to them by jan 2015?
Any advice would be greatly appreciated.
The first affordability complaints started going to the Ombudsman in wonga money back 2015!
I think you should send the case to the ombudsman.
It may take a VERY long while, but so what, you could get a nice surprise at the end of it.
They knew they were unaffordable as they wrote off the last loan of circa £1000.
I believe I paid circa £4000 in interest.
Shall I make them an offer for full and final settlement or go straight to ombudsmen and wait?
I had taken out various payday Loans with Wonga and Quickquid over a few years i think between 2010-2014.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.
For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
Does this mean i have lost my right to go to the Financial Ombudsman?
Attach some proof birth certificate?
They normally respond at online cleopatra slots free end of the 8 weeks.
It seems random who gets a good offer, who gets a poor offer and who gets rejected — but unless you get a good offer you should be sending your case to the ombudsman!
My wonga loans started from January 2014 and sunny 2015….
But if you are asked for this information, you need to provide it.
Will they not be followed through?
Some have paid for a while then run out of money.
Wonga will have significant reserves as the FCA has continued to allow it to trade.
What is the likelihood I will receive anything back?
If it is accepted based on the figures above what sort of offer would be acceptable?
Thank you so much for the help you have given with regards to this, online cleopatra slots free guys are brilliant!
Good luck everyone else with your claims.
Success story, can get money back paypal does Work guys, just be patient and persistent!
So sometime in the next month is my guess.
There were 6 loans they argued were outside of the 6 year limit, which to speed things up last august I chose to skip, leaving 32 loans still to query.
They have said 26 of those should not have been issued, so interest and fees are to be repaid, along with 8% per loan per year.
I have moved a couple of the very recent ones to which has up to date information.

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Wonga.com is a UK based short-term loans company. They have grown massively since their launch in October 2007. This is due to huge marketing campaigns (they’re currently plastered all over London underground), continued innovation and a combination of positive and negative press.


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Can You Still Get Compensation from Wonga? (Updated May 2019) - Skint Dad
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If your Wonga loans were before you want bankrupt, the right to get the refund was an asset at the time you went bankrupt and that right became the property of the OR, you no longer have that right, it doesn’t transfer back to you when you are discharged.


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